Windows 10: external drive to my HP Laptop?

How do I connect an external Hard drive to my HP Laptop?

:)

 

No Usb 2.0 on new HP laptop.

Hi John,

There are several reasons why you are having issues accessing the pictures on your 2 external hard drives. To isolate the issue, kindly answer the questions below:

• Have you tried using another USB cable on your external hard drives and see if you will still experience the same issue?
• What other troubleshooting steps have you done so far?
• Have you tried to connect your external hard drive to other computers beside your desktop PC and HP laptop?

Regards.

 

External drive

Hi Richard,

There are several factors that can cause your external drive to not read DVDs even though the system is recognizing the device. This could be caused by a driver that needs to updated or corrupted files. For us to resolve your concern, kindly answer the questions
below:

• Just to confirm, the device that is not working properly is a external DVD optical drive?
• Were there any recent changes or updates installed on your computer?
• Have you tried to plug the external drive to a different port on your computer?

As a initial recommendation, we suggest that your run the built in troubleshooter in Windows 10. Kindly refer to the steps below:

• Type “Troubleshooting” in the Search bar and press Enter.
• Click on “View All” in the top left corner.
• This will display the list of troubleshooters which are built-in in the computer. You can click on
  Hardware and Devices from the list and you can run the troubleshooter.

This will check for common errors that affect hardware on your computer and attempts to correct them.

We look forward to your response after completing the steps.

 

External Hard Drive

Hi John,

We suggest that you try the troubleshooting steps below:

• Open your External Hard Drive file in File Explorer.
• Type the name of the file you want to search on the search box and click Enter.

The file will show up in Search Results and you will be able to move it to the correct folder.

Let us know if you need further help.