Windows 10: external drives not recognised

Hi all. Following a fresh install of windows 10 home on my Asus notebook L200E yes, I know it's memory is limited but you can't add more as the memory in this type of device is located on chips on the motherboard, not a proper SSD etc. Since the install I have had to overcome a few issues, I had no sound, the touchpad didn't work but, with subsequent updates, these have been resolved. I now find an issues which we have tried various ways to overcome but nothing has worked.

before the fresh install, I had on my computer, the visibility of 3 drives, my C drive, an SD card and an external hard drive which I have permanently attached to the notebook via a USB 3 port. Now, when I go to my computer there are only 2 drives visible. My C drive which is almost full, and a D drive with an icon of an SD card. It seems the D drive, however, is the external hard drive, not the SD card. I can't get into the D drive at all, you click on it and It just says inset a disk into the secure D drive. I have also had messages that the volume is invalid so it can't see the contents. Also, the SD card seems to have the Host Controllers visible in the Device manager 2 of them but it's not recognizing there is a card in the port, or that there are files and information on the card.

Can anyone make sense of this and help sort it out. My old build worked with these drives without any issues.

Thanks.

:)

 

External hard drive not recognised

Worked out what the problem was with my external drive notbeing recognised. I looked under Device Manager > USB Controllers and there itwas listed with an exclamation mark with the error saying that "the driverfor this device is in memory" or words to that effect. I right clicked thecorresponding Mass Storage device and uninstalled it and then unplugged theexternal drive. I rebooted my desktop and plugged the external drive in againand it reinstalled its driver again and I am now able to use the external driveagain.

 

External hard drive not recognised

Thanks for this. I've done what you suggested and been through all the steps mentioned in the article. The hard drive works fine on a Mac computer, and I've managed to copy the information on it. It must be a Surface issue so I'll try to get a chat line tomorrow.

 

external hard drives not recognised

@Toby43

We may be able to suggest solutions or probable causes for the external drive's not showing up, if we knew the model numbers. *Smile


Might want to see what CrystalDiskInfo has to say about your external drives.
It will show the model numbers also.

Download – Crystal Dew World


I recommend the Standard edition (ZIP version).