Windows 10: External DVD not recognized by Windows 10

After updating windows 10 on my laptop I could not get my external DVD/CD Player/Burner to show up or work. After extensive searches for a fix and trying many things that did not work I fixed my problem. This is what worked for me. I hope it helps someone else.


The second solution immediately fixed my problem.


http://www.roofull.com/support#troubleshooting-steps

:)

 

External DVD/RW not recognized withWindows 10

Unfortunately my problem is still not sorted. My Windows 10 Lenovo Yoga laptop will not recognize my external DVD/RW drive.

Any more suggestions anyone, apart from those suggested above?

 

External DVD/RW not recognized withWindows 10

Hi Jenny,

 

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.



This circumstance can occur if the device hardware fails or if the device driver fails.



I suggest you to uninstall the Universal Serial Bus Controller
associated with the external DVD/RW (Cnm) and reinstall it from the manufacturer’s website and check if it helps.



To uninstall the drivers from device manager follow the steps below:

• Press Windows key + X and click on
  Device Manager.
• Expand Universal Serial Bus Controller.
• Find the Cnm DVD/RW drive.
• Right click on the driver and select Uninstall.

Hope this helps. Please respond if you have any further related query.



Thank you.

 

How to get Windows DVD Player to recognize my external DVD drive using Windows 10

Hello Bill,

We would like to know more about your concern. Kindly clarify the following:

• What is your OS build and version?
• Did you make any changes before you experience this?
• Are you getting any error messages when trying to access your external drive using Windows DVD Player?

For the meantime, you can refer to this link to help you in troubleshooting
the issue. Listed on the link are steps to be able to make your external drive recognizable.

We will wait for your response regarding our probing questions and if the provided link worked.