Windows 10: External exception eefface

Now he was describing the situation. When I open the computer, this text "External eefface exception" appears three times on the desktop, I removed it by clicking Mini, then I have problems with COPY and PASTE, the COPY is delayed and the paste is even more delayed. I am in a dilemma to format Windows 11 or about to do it. Thank you for your understanding**** moved from german to english Community ****

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External Hard Drive

Hi John,

We suggest that you try the troubleshooting steps below:

• Open your External Hard Drive file in File Explorer.
• Type the name of the file you want to search on the search box and click Enter.

The file will show up in Search Results and you will be able to move it to the correct folder.

Let us know if you need further help.

 

External drive

Hi Richard,

There are several factors that can cause your external drive to not read DVDs even though the system is recognizing the device. This could be caused by a driver that needs to updated or corrupted files. For us to resolve your concern, kindly answer the questions
below:

• Just to confirm, the device that is not working properly is a external DVD optical drive?
• Were there any recent changes or updates installed on your computer?
• Have you tried to plug the external drive to a different port on your computer?

As a initial recommendation, we suggest that your run the built in troubleshooter in Windows 10. Kindly refer to the steps below:

• Type “Troubleshooting” in the Search bar and press Enter.
• Click on “View All” in the top left corner.
• This will display the list of troubleshooters which are built-in in the computer. You can click on
  Hardware and Devices from the list and you can run the troubleshooter.

This will check for common errors that affect hardware on your computer and attempts to correct them.

We look forward to your response after completing the steps.

 

External drive

You've mentioned that you were able to try some of the troubleshooting steps that was provided by a Microsoft online agent, we'd like to know if you were able to roll back the said driver as well. If not, kindly follow the steps listed below and check if
it helps to resolve the issue:

• Press Windows Key + X then select Device Manager from the list.
  
• Locate the external driver and right-click to open the Properties option.
  
• Go to the Driver tab and click the Roll Back Driver button. Click
  OK.

Note: The Roll Back Driver button is only available if a previous version of the driver was installed. If the current driver for the device is the only one that was ever installed on this computer, then the Roll Back Driver button is not enabled.

Let us know how it goes after performing the suggested steps.