Windows 10: External Hard drive freezes when I connect to Windows 10

I have iomega eGo external hard drive, and when I connect it to my PC with windows 10, it freezes and I am not able to copy anything to computer. Any pointers will be really appreciated.

:)

 

unrecognised external hard drive on Windows 10

Since you already reinstalled the drivers of the External Hard Drive, let's run the
Hardware and Devices troubleshooter as it can resolve your concern. You can do that by following these steps:

• 
  Press the Start button.
  
• 
  Type and select Troubleshooting.
  
• 
  Click on View all on the left panel.
  
• 
  Select and run the Hardware and Devices troubleshooter.
  

If the Hardware and Devices troubleshooter doesn’t resolve your concern, we suggest that you change the letter of the External Hard Drive. You can do that by following these steps:

• 
  Press the Start button.
  
• 
  Type and select Control panel.
  
• 
  Select System and Security.
  
• 
  Select Administrative Tools, and a new window will appear.
  
• 
  Double-click Computer Management, and a new window will appear.
  
• 
  Select Disk Management that is located under
  Storage in the left pane.
  
• 
  Right click on the External Hard Drive that is not showing on the File Explorer.
  
• 
  Select Change letter and network path, and a new window will appear.
  
• 
  Select Change, and choose the letter that you want for the External Hard Drive.
  

After changing the letter of the External Hard Drive, we suggest that you reboot your laptop for the changes to take effect.



Let us know how it goes.



Regards.

 

External hard drive not suppoted after anniversary update windows 10

To isolate the issue, we suggest that you perform the following steps below:

• Connect the external hard drive to the different port and check if the issue persists.
• Use different external hard drive to connect to the same port and check if same issue happens.

If the same issue happens after using different external hard drive to different ports, try to run
Hardware and Devices troubleshooter as it checks for common problem and make sure that any new devices or hardware connected to your PC is installed correctly. Here's how:

• Press Windows key from the keyboard, type Troubleshooting and select it.
• Click on view all option on the upper left corner of Troubleshooting window.
• Select the Hardware and Device options from the list.
• Click Next to run the Hardware and Device Troubleshooter.

After that, follow the steps on how to Install and Update drivers
in Windows 10.

Let us know how it goes.

Thank you.

 

External Hard Drive

Hi John,

We suggest that you try the troubleshooting steps below:

• Open your External Hard Drive file in File Explorer.
• Type the name of the file you want to search on the search box and click Enter.

The file will show up in Search Results and you will be able to move it to the correct folder.

Let us know if you need further help.