Windows 10: External hard drive giving BSOD

when i plug in my passport ultra 1 tb drive it is giving me the BSOD and when I plug it into another computer it is giving me the same thing.

the error message is: 5/22/2020 11:13 AM Windows Error Reporting Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: RtkAudUService64.exe
P2: 1.0.0.92
P3: 5ae00b38
P4: MMDevApi.dll
P5: 10.0.18362.387
P6: 1626851d
P7: c0000005
P8: 0000000000005d44
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8BDB.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8E0F.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8E5E.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8E7B.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8EDA.tmp.txt
\\?\C:\Users\HP\AppData\Local\Temp\WERE615.tmp.appcompat.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_RtkAudUService64_41512a59b3e8c7bfd9ddef3ef8c87f705b571861_0b07cab5_cab_4d1c0699-5563-444e-8fa4-c92cdb80b76e\memory.hdmp

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_RtkAudUService64_41512a59b3e8c7bfd9ddef3ef8c87f705b571861_0b07cab5_cab_4d1c0699-5563-444e-8fa4-c92cdb80b76e

Analysis symbol: 
Rechecking for solution: 0
Report Id: 2c817048-dc4a-4fb6-90d3-4f1e14ce8164
Report Status: 100
Hashed bucket: 
Cab Guid: 0

submitted by /u/kylo12343
[link] [comments]

:)

 

External Hard Drive

Hi John,

We suggest that you try the troubleshooting steps below:

• Open your External Hard Drive file in File Explorer.
• Type the name of the file you want to search on the search box and click Enter.

The file will show up in Search Results and you will be able to move it to the correct folder.

Let us know if you need further help.

 

External hard drive not recognised

Thanks for this. I've done what you suggested and been through all the steps mentioned in the article. The hard drive works fine on a Mac computer, and I've managed to copy the information on it. It must be a Surface issue so I'll try to get a chat line tomorrow.

 

external hard drive

Hi Chrpee,

If you can't find external hard drive on Disk management than the next step is using the diskpart via command line, please follow the steps below:-

On the keyboard hit ((Windows logo key + R key)) than type ((CMD))

Now the windows command line will appear, the next steps is to type ((diskpart))

After that type ((list disk)) to show you the list of hard disks with partitions

If you found your external hard drive one of the list than you need to type ((select disk number)), note: the number is a disk number

Once you selected the hard disk or partitions than type ((clean))

than type ((create partition primary))

than type ((select partition 1))

than type ((active))

than type ((format fs=ntfs quick))

than type ((assign))

last type ((exit))

Check if the external hard drive appeared, if not please see the link below for more info and let me know if you need any assist

https://uk.pcmag.com/dvd-burners/120624/what-to...