Windows 10: External hard drive not recognised

Discus and support External hard drive not recognised in Windows 10 Drivers and Hardware to solve the problem; Problem: I have two external hard drives that I have been using for backups etc. on my desktop running Windows 10 Home. I connected the external... Discussion in 'Windows 10 Drivers and Hardware' started by scopio, Mar 31, 2016.

  1. SCOPIO
    scopio Win User

    External hard drive not recognised


    Problem:
    I have two external hard drives that I have been using for backups etc. on my desktop running Windows 10 Home. I connected the external drives to my HP Laptop running Windows 7 Home Premium SP1 to copy some files andit has changed the ownership to the external drives laptop user!
    Now when I connect the external drives back on my desktop running Windows 10 Home the drives are not recognised anddon’t even show in Disk Management!*Mad
    Question:
    How can I get the external drives to be recognised and change ownership back on my desktop running Windows 10 Home?*Huh

    :)
     
    scopio, Mar 31, 2016
    #1
  2. JULIE RAM
    Julie Ram Win User

    External hard drive not recognised

    We'll wait for your update on this so we can assist you further.
     
    Julie Ram, Mar 31, 2016
    #2
  3. TWYNOG
    twynog Win User
    External hard drive not recognised

    Thanks for this. I've done what you suggested and been through all the steps mentioned in the article. The hard drive works fine on a Mac computer, and I've managed to copy the information on it. It must be a Surface issue so I'll try to get a chat line tomorrow.
     
    twynog, Mar 31, 2016
    #3
  4. ROLANDJS
    RolandJS Win User

    External hard drive not recognised

    I was going to suggest trying Acronis Disk Director or anything similar, however, I'm not certain if such will help or not. If I can remember the possible "clicks," I'll post back.
     
    RolandJS, Mar 31, 2016
    #4
  5. SCOPIO
    scopio Win User
    Worked out what the problem was with my external drive notbeing recognised. I looked under Device Manager > USB Controllers and there itwas listed with an exclamation mark with the error saying that "the driverfor this device is in memory" or words to that effect. I right clicked thecorresponding Mass Storage device and uninstalled it and then unplugged theexternal drive. I rebooted my desktop and plugged the external drive in againand it reinstalled its driver again and I am now able to use the external driveagain. *Smile
     
    scopio, Apr 5, 2018
    #5
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External hard drive not recognised

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