Windows 10: External Hard drive not showing as available device

Hello,


I recently purchased a second-hand Transcend Storejet 25h3 1TB external hard drive, connected via USB 3.0. It doesn't show up as an available device or drive from the menu on my Microsoft Surface Pro 4, but I can select it from the Safely Remove Hardware and Eject Media tab on the toolbar to disconnect it.


Please can anyone help me?


Many thanks.


Marti


***Original title: Microsoft Surface Pro 4 not recognising Transcend Storejet external hard drive***

:)

 

External Hard Drive

Hi John,

We suggest that you try the troubleshooting steps below:

• Open your External Hard Drive file in File Explorer.
• Type the name of the file you want to search on the search box and click Enter.

The file will show up in Search Results and you will be able to move it to the correct folder.

Let us know if you need further help.

 

unrecognised external hard drive on Windows 10

Since you already reinstalled the drivers of the External Hard Drive, let's run the
Hardware and Devices troubleshooter as it can resolve your concern. You can do that by following these steps:

• 
  Press the Start button.
  
• 
  Type and select Troubleshooting.
  
• 
  Click on View all on the left panel.
  
• 
  Select and run the Hardware and Devices troubleshooter.
  

If the Hardware and Devices troubleshooter doesn’t resolve your concern, we suggest that you change the letter of the External Hard Drive. You can do that by following these steps:

• 
  Press the Start button.
  
• 
  Type and select Control panel.
  
• 
  Select System and Security.
  
• 
  Select Administrative Tools, and a new window will appear.
  
• 
  Double-click Computer Management, and a new window will appear.
  
• 
  Select Disk Management that is located under
  Storage in the left pane.
  
• 
  Right click on the External Hard Drive that is not showing on the File Explorer.
  
• 
  Select Change letter and network path, and a new window will appear.
  
• 
  Select Change, and choose the letter that you want for the External Hard Drive.
  

After changing the letter of the External Hard Drive, we suggest that you reboot your laptop for the changes to take effect.



Let us know how it goes.



Regards.

 

Network External Hard drive not showing in available network devices

The Network External Hard drive not showing in available network devices. It shows up on all other computers on the network except this one. I attempted to locate it through a network device search but it only looks for blue tooth devices. On other computers,
it shows up as a computer as well as one device (computer) but wont appear on this one.