Windows 10: External hard drive ununsual behaviour

I have a Maxtor M3 Portable 1TB external hard disk that is being sensed by windows but some errors are occuring.


The hard disk does not show its name it is simply known as "expansion". The eject prompt appears in the bottom right hand corner with the rest of the icons but it is known as "expansion". In Devices and Printers it is also known as "extension".


The hard disk makes a beeping noise and according to the documentation about the hard disk it does not contain any form of beeper or buzzer.


CMD commands that I have tried include chkdsk /f f: as it was a F drive and it was unable to find it giving the message "Cannot open volume for direct access"


I have also looked at computer management and that was unable to detect it and the official Drive Manager software that came with the HDD was also unable to detect it.


Any suggestions to what is wrong with my drive?

:)

 

External Hard Drive

Hi John,

We suggest that you try the troubleshooting steps below:

• Open your External Hard Drive file in File Explorer.
• Type the name of the file you want to search on the search box and click Enter.

The file will show up in Search Results and you will be able to move it to the correct folder.

Let us know if you need further help.

 

External hard drive not recognised

Thanks for this. I've done what you suggested and been through all the steps mentioned in the article. The hard drive works fine on a Mac computer, and I've managed to copy the information on it. It must be a Surface issue so I'll try to get a chat line tomorrow.

 

External Hard Drive

To address your concern, here are the troubleshooting steps that you can try. Follow the steps below:

Uninstall and reinstall the external hard drive program.

• In the Settings app, go to System.
• Go to Apps & features and locate the external hard drive program.
• Uninstall the program and go to the manufacturer's website to reinstall the updated version.

Uninstall and reinstall the Paragon driver software.

• Following the same steps mentioned above, locate the software in Apps & features
  and uninstall it.
• After uninstalling the software, go to the manufacturer's website to reinstall it.
  

To further isolate your concern, we'd also like to verify if the OneDrive app is enabled on your PC.

You can hit us back for additional help.

Kind regards.