Windows 10: External hdd case shows diffrent drive and says that it has fatal hardware problem

So i used this external case with my ssd for about 4 months and now im switcching to a computer i need to copy things from my internal ssd to my hdd so i can put it in my computer .i disconnect my external case put my hdd in it and it doesnt show up i go to disk managment and try to create a new simple volume and it says it cannot do that because of fatal hardware proble the disk doesnt have problems it works great when i click to view information about he disk it says the name of the prevoius ssd and because of that i cannot transfer my information if anyone knows how to fix it thanks !

:)

 

diagnose external HDD

Thanks to all for our suggestions. I'm still working on this, but need to bow out for a day or two. Here's what I've tried so far:

• downloaded crystaldiskinfo and the HDD doesn't show there either.
• Tried jumanji suggestion #8and get "about:blank#blocked". could be my firewall but haven't gotten that message for a while
• My HDD is not in a case
• I can't use a UDB c cable on this drive. It has one of those long mini connectors with a long and short side
• Device Driver shows no yellow triangles (see image)
• I have a Windows 10 laptop but haven't tried the drive there (yet) Yes, my desktop is the Acer mentioned in my profile

 

Hvaing Problems with Old External HDD

its not easy to say without running a diagnostic test to see how it does.

i would suggest you take the drive out of the external case and hook it up inside your pc and test it that way so you can eliminate the chance it is the external case that is the problem. sometimes the connections inside the external cases can be bad.

 

External HDD cases not working and partially crashing Windows (External HDDs work fine)

I bought an external USB 3.0 HDD case (adata ex500) for an HDD I had lying around, and it was working correctly, however, one day I was going to transfer some files from another external HDD case that I had to my said new HDD and case, so I pluggied in both
of them (one being USB 3.0 and the older case USB 2.0) and the second external never got recognized.

The issues started as soon as the second drive was plugged in. It never showed on my computer, and when I tried to eject the drive, nothing happened. So I tried to turn off the computer in order to safely remove it, and the computer never got past the "shutting
down" screen. It was kind of, like a partial crash, and happens every time I plug in ANY external USB 3.0 HDD case.

And the same happens every time I plugged in the case, also restarting the computer was useless, as it never got past the "restarting" screen.

The same HDD case was tried on another computer and it works perfectly. Also, the USB 2.0 still works on my computer, also a USB 3.0 external Samsung HDD.

At first I thought it was the adata case, so I bought and adata ED600 3.0 external case, and the same happened, so I started blaming the brand, but today I got a different brand 3.0 external case and the same issue persists.

What can I do?

Edit 12/25/19:

I did a clean windows installation, and problem persists. Could it be a Bios issue, or even hardware?