Windows 10: External HDD enclosure works with the USB 2.0 port but not in USB 3.0. I have no idea why.

With the USB 2.0 port, I can access the HDD.

If I connect the enclosure to the USB 3.0 port, the Device Manager and Disk Management doesn't see anything. Other devices such as two USB sticks work with the USB 3.0 port, so the port itself isn't broken.

submitted by /u/COMPUTER1313
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:)

 

Need External HDD, But Which One?

Don't you need an HDD external enclosure case with your external HDD?

 

Internal USB 3.0 to external USB 3.0

Not sure where to post this....
I have a case that has 1 USB 2.0 and 2 USB 3.0 ports, a motherboard that only has external USB 3.0 support, and girls in my house that will not understand that only the USB 2.0 port works. So, I'm looking for a way to run a connector from the internal 3.0 connector from the case, out the back and plug into the 2 3.0 on the back I/O panel. I have found some on e-bay, but they are coming from China and I can't seem to find the right length that would look good as well.
Suggestions?
Case is a white Nanoxia Deep Silence 4 (has water cooling ports to run cables through)
Motherboard is an Intel DH67GD (has 14 USB 2.0 ports!)

 

USB 3 Ports not working

What's the external HDD model?
From my personal experience I can tell that some USB storage devices have crappy/unreliable controllers (AsMedia being one of them). Had at least 5 flash drives and 2 enclosures that all of a sudden stopped working on USB3.0 bus (not even recognized), but work just fine on USB2.0.

What you need to do, is the following:
1) stick a keyboard or mouse into presumably-non-working port to check if it's recognizing other devices
2) If it works, then most likely ports are OK. Check if it's going to recognize something like a USB3.0 flash drive.
3) Stick that ext.HDD into USB2.0 port to check if it works. If it does, then you have the same problem as I do.

If you were trying to connect it to a front panel USB, then it's also worth checking the cable inside your case. That stupid thing is so stiff, that sometimes it manages to wiggle itself out of the header and mess with USB connection.