Windows 10: External HDD needs format

Hello to all. Havent been here for a long time between the windows system has improved a lot over the past tear.
To my latest problem i was given an external hdd but it has two sections as per image how do i get this to a full working drive please.
Many thanks


:)

 

Format of USB HDDs failing

Thanks for the suggestion, .. I hadn't tried that.

I deleted the driver and then reconnected a USB external HDD, the PC loaded a new driver, but alas, I still can't format an external HDD

Regards
Doug

 

external HDD

Hi,

Usually, this problem occur due to software incompatibility or corrupted USB drivers. For us to better assist you, we would like to clarify the following:

• Have you made any recent changes on your computer prior to the issue?
• Which driver did you uninstall? Have you reinstall the driver? If yes, how did you reinstall the driver?
• Have you check if the external HDD is visible in Device Manager?

If the issue still persists after uninstalling some games, we suggest that you run the troubleshooter for hardware and devices. If you're using the latest Windows 10 version, follow these steps on how to run the Hardware and Devices troubleshooter:

• Click the Start button and select the Settings
  icon.
• Choose Update & Security from the list.
• Click Troubleshoot in the left pane of the window.
• Under Find and fix other problems, select Hardware and Devices and click
  Run the troubleshooter.

We're looking forward to your reply.

 

Format an external Drive.

Hello Roger,

Thank you for posting your concern in Microsoft Community and welcome to the Windows 10 Family.

I would suggest you to follow the below steps to format the drive you are referring to.

• Right Click on Start menu and select Open Computer Management.
  
• 
  In the left pane, under Storage, click Disk Management.
  
• 
  Right-click the volume that you want to format, and then click Format.
  
• 
  To format the volume with the default settings, in the Format dialog box, click
  OK, and then click OK again.
  

Note: You cannot format a disk or partition that is currently in use, including the partition that contains Windows.

Hope it helps.

Thank you.