Windows 10: external hdd problem

hi my external hard drive is corrupted what do i do?

:)

 

external HDD

Hi,

Usually, this problem occur due to software incompatibility or corrupted USB drivers. For us to better assist you, we would like to clarify the following:

• Have you made any recent changes on your computer prior to the issue?
• Which driver did you uninstall? Have you reinstall the driver? If yes, how did you reinstall the driver?
• Have you check if the external HDD is visible in Device Manager?

If the issue still persists after uninstalling some games, we suggest that you run the troubleshooter for hardware and devices. If you're using the latest Windows 10 version, follow these steps on how to run the Hardware and Devices troubleshooter:

• Click the Start button and select the Settings
  icon.
• Choose Update & Security from the list.
• Click Troubleshoot in the left pane of the window.
• Under Find and fix other problems, select Hardware and Devices and click
  Run the troubleshooter.

We're looking forward to your reply.

 

Hvaing Problems with Old External HDD

its not easy to say without running a diagnostic test to see how it does.

i would suggest you take the drive out of the external case and hook it up inside your pc and test it that way so you can eliminate the chance it is the external case that is the problem. sometimes the connections inside the external cases can be bad.

 

diagnose external HDD

Thanks to all for our suggestions. I'm still working on this, but need to bow out for a day or two. Here's what I've tried so far:

• downloaded crystaldiskinfo and the HDD doesn't show there either.
• Tried jumanji suggestion #8and get "about:blank#blocked". could be my firewall but haven't gotten that message for a while
• My HDD is not in a case
• I can't use a UDB c cable on this drive. It has one of those long mini connectors with a long and short side
• Device Driver shows no yellow triangles (see image)
• I have a Windows 10 laptop but haven't tried the drive there (yet)
  Yes, my desktop is the Acer mentioned in my profile