Windows 10: External keyboard trouble

So I use an external keyboard and mouse on my laptop, and recently I have an issue where when I click on a program icon on my desktop, the selector goes straight down, if I press up it goes back down. I have found that pressing one of the directional arrow keys on the laptops keyboard fixes it for a while. But not indefinitely. What can be causing this?

:)

 

keyboard not working properly

You need to take the usual trouble-shooting steps, i.e.

• Test the problem keyboard on a different PC.
• Try a different keyboard on your PC.

 

HP 15-r029wm Notebook PC windows 10 keyboard not working properly

Hi,

I realize that the keyboard is not working properly. I will try to help you with this issue.

• 
  Did you make any changes to the PC prior to this issue?
  

Suggest you to plug in an external keyboard to check if that helps.

Follow these steps to launch the On-screen keyboard:

• 
  Press Windows key + R to get the run window.
  
• 
  Type “osk” and hit enter to launch the On-screen keyboard and check if this helps.
  

Keep us informed to help you further.

Thank you.

 

Keyboard letters problem

Here are the first two steps you need to take:

• Try a different keyboard (or an external USB keyboard in case of a laptop)
• See if the problem persists with the on-screen keyboard (osk.exe)