Windows 10: External Microphones and Audio Not Working.

Hi there.Recently, I installed an update for my Windows 11 computer, and ever since then my computer will not pick up any form of external microphone audio. I have used many different external microphones, and each worked for a bit, but then after maybe an hour or 2 they stop working on the pc. Also, after installing that update, my speakers and other audio devices have been crackling and sometimes just shutting off entirely. I have tried restarting, checked the microphone access, and troubleshooting both the audio devices and microphones with no good results. I hope someone can help fix my pr

:)

 

External Microphone not recognised

Hi

Welcome to Microsoft community.

If your external microphone is not being recognized by your laptop, there are several troubleshooting steps you can follow to resolve the issue. Here's a step-by-step guide to help you get your external microphone working on your MSI Katana GF66 laptop running Windows 11:

1. Check Connections:
   
   • Ensure that the microphone is properly connected to your laptop using both the USB power cable and the 3.5mm audio cable.
     
   • Try different USB and audio ports to rule out any issues with specific ports.
     
2. Driver Installation:
   
   • Make sure you have the necessary drivers installed for the external microphone. Sometimes, devices require specific drivers to function properly. You can typically find these drivers on the manufacturer's website.
     
3. Device Manager:
   
   • Open Device Manager by right-clicking on the Start button and selecting "Device Manager."
     
   • Look for any entries related to your external microphone. It should appear under "Audio inputs and outputs."
     
   • If you see the microphone listed, make sure it's enabled and up to date. You can right-click on it and choose "Enable" or "Update driver."
     
4. Sound Settings:
   
   • Right-click on the speaker icon in the taskbar and select "Open Sound settings."
     
   • Under the "Input" section, make sure the external microphone is selected as the default recording device.
     
5. Privacy Settings:
   
   • In Windows 11, privacy settings can sometimes affect microphone access. Go to Settings > Privacy > Microphone and ensure that apps have permission to use the microphone.
     
6. Troubleshoot Sound Problems:
   
   • Windows has a built-in troubleshooter that can help diagnose and fix audio-related issues. Go to Settings > System > Troubleshoot, and select "Playing Audio" and "Recording Audio" troubleshooters.
     
7. Test on Another PC:
   
   • Since the microphone works on another laptop, try it on a different computer again to confirm that it's not a hardware issue with the microphone.
     
8. Reinstall Drivers:
   
   • If none of the above steps work, you may want to uninstall the drivers for your external microphone in Device Manager and then plug it back in to let Windows reinstall the drivers.
     

Please let me know if you need any further assistance. Thank you.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

Audio and microphone not working externally

the audio for my pc is not working externally , and also the microphone is not working.

but if i use headphones/earbuds the audio & microphone are working perfectly

 

External microphone does not work

Hi Zarbab,



Thank you for writing to Microsoft Community Forums.



The issue could be because of the microphone being in a disabled state. I suggest you to try the steps listed below and check if it works:

• Open Control Panel and categorize to view by
  Small Icons.
  
• Click on Speech Recognition and navigate to
  Advanced Speech Options > Microphone > Advanced
  
• Check Real Conexant HD Audio, save the changes and exit
  Control Panel.
  
• Restart the machine to see if the microphone works.
  

Meanwhile, you may also want to go through the troubleshooting suggestions given in the following articles and see if they help:

• Fix sound problems in Windows 10
  
• HP PCs - Resolving Microphone Problems (Windows 10, 8)
  

Let us know how it goes.

Regards,