Windows 10: External monitor not being recognized

Hi guys,

I have an HP 8570w elitebook Win10 with a Nvidia K2000M graphics card. For years my Philips 274E 27'' monitor was working just fine. Since a month ago, I have no idea what happened but my monitor is not recognized. When I plug the display adapter, sometimes it works but mostly not. Whenever it works, the moment I put the laptop on sleep or restart it, monitor is gone, not recognized again. I tried literally everything there is on the internet, unplug everything replug, cables are fine since it works with other laptop, updated/downgraded drivers, unistalled/reinstalled device, literally nothing works. I would really appreciate if anyone can help, been trying for a month without success.

submitted by /u/rozelina17
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:)

 

Laptop suddenly stopped recognizing the external monitor

Hi,

Thank you for posting your query in Microsoft Community.

To assist you better, I would like to ask if the laptop is unable to recognize only the external monitor or other external devices also.

I suggest you to run the Hardware and Devices troubleshooter by following the steps below:

• Click on the Start button, and type “Troubleshooting” on the search bar.
• Click on “Hardware and Devices”.
• A pop-up will appear, click on the “Next” button and your hardware troubleshooting will start.
  

Hope the information is helpful. Keep us posted on the status for further assistance.

 

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Thanks -

Alan

 

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