Windows 10: External monitor stuttering

I have an Acer Predator XB273UV3bmiiprzx Monitor that is hooked up to my TUF Dash F15 FX516PE laptop, and sometimes when I boot it up the monitor starts to stutter a bit pretty consistently, when I switch the display mode to duplicate both screens look fine and if I restart there's a chance the problem is fixed but it would eventually resurface after another restart or boot up. I have the monitor set to 143 FPS and 1080p resolution because that's the native res and fps of my laptop, the monitor's is 1440p but it stutters all the same,Specs: https://spec-ify.com/profile/611cd328

:)

 

Fix the stuttering in external monitors

Do all games stutter on the external monitor ?

Are you using the same resolution in the games on the laptop as your are on the external monitor ?

What brand and model graphics processor does your machine use ?

 

External Monitor Stutter

Business environment, 5x laptops, all experiencing graphical glitches in terms of all applications show lag/stutter when moving a window or typing using an external screen.

The issue never occurs when the laptop is un-docked and when working with the internal screen, or when the laptop is docked, the lid is open and the internal screen on.

The issue occurs when the laptop is connected to the docking station, the lid is closed and one or more external displays are used.

The issue can be reproduced when:

a) The laptop is on and un-docked. The lid gets closed (internal monitor off), the laptop gets connected to the docking station and one ore more external monitors are used. Stutters occur about 50% of the time, so basically every other time one comes back
from a meeting with the laptop.

b) Docked, sign off for 10min and signing back in, stutter occurs about 50% of the time.

The error can be temporarily fixed if the Intel GPU is disabled and reenabled in the device-manager, but occurs again the next time the laptop is undocked/docked.

Laptops used: Five Lenovo P1 laptops with dedicated Quadro P2000 and Intel(R) UHD Graphics P630 GPU's. I think this has to do with dual Nvidia and Intel GPU laptops, as there is a long thread on this topic in the Nvidia form:

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Does anybody have a fix for this, or is there another thread dedicated to this issue?

 

External Monitor Stutter

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing stuttering issues on PC’s when External monitor is connected to the PC.



One of the things I can think of is updating the firmware for Docking Station and check if the stuttering continues.



You can also try updating the Graphics drivers to the latest version from

NVidia and
Intel website and see if that helps.



However, since the issue is happening on Domain Environment I would suggest you to post your query on

TechNet forums, where we have expertise and support professionals who are well equipped with the knowledge to assist you with your query.



Regards,

Prakhar Khare

Microsoft Community – Moderator