Windows 10: External Monitors wont work together

So, I am running a surface pro 7+ with Windows 11 and the MS Surface Dock 1With all cables checked and swapped around etc, the problem persists.If I plug in one monitor, it'll turn on and extended the desktop and all working great, however if I then plug in the 2nd external monitor it doesn't turn on, and the other one turns off.The system recognises both in display settings but no matter what I try, I cannot get both to work, any suggestions?

:)

 

External monitor blanking often

Hi,

Please answer these questions to assist you better.

• What is the make and model of your computer and external monitor?
• Have you installed all pending Windows and driver updates?
• Do you get any error message?

I suggest you to install all pending Windows updates in your PC and also update Display drivers. Follow the steps below.

Step 1: I would suggest you to check and install any latest Windows Updates available.

• Go to Start and then Settings.
• Click on Update and Recovery.
• Check for updates under
  Windows Updates.
• Restart the system and check if the issue is resolved.

Step 2: Please refer to the following Wiki article created by
Andre Da Costa on How to: Install and Update drivers in Windows 10.

Redirecting

Do let us know if you still get random black screen in the external monitor. Thank you.

 

External Monitor with Quicken

Hi Mark,

It is possible that the display resolution automatically adjusts after connecting to an external monitor. For us to properly isolate this issue, we have some questions for you:

• Are you experiencing the same issue even without using the Quicken tool?
• Have you checked if the display resolution settings of the Surface device and the external monitor is the same?
• Have you tried checking for a graphics device driver update?
• What troubleshooting steps have you done to isolate the issue?
  

We're looking forward to your response.

 

Windows 10 External Monitor only :: How to set Portrait orientation?

Thanks Elise,

I surmise the need for step recorder is not common enough to justify enabling the option for Intel driver.

Screen Capture Mouse Cursor position on External Monitor is why I create this post.

When it cannot capture Mouse Position, I use Steps Recorder but it records both Displays...

My Screen Capture is used for following:

1. Power Automate Cloud
   
2. Office 365
   
3. communicate to Tech Support
   

Hoping Microsoft would add features to next version of

1. Step Recorder
   
2. Snip App(s)
   
3. Windows Display setting
   

Assuming most users like me need

1. Mouse cursor position captured by Snip App(s)
   
2. External monitor, when used, is often
   
   1. to extend Display
      
   2. used for important task(s)
      
   3. App such as Office is on External Display
      
   4. Laptop monitor for secondary task(s)
      
   5. Step Recorder is to demo use of Single App, therefore External Monitor
      
   6. Portrait oriented for capturing web pages like Power Automate
      

Kind Regards,