Windows 10: External Mouses Suddenly Stop Working After Several Plug-ins

After a random number of plug-ins, the external mouses don't move the cursor or click anymore and I have to restart my laptop. Sometimes it happens from the first plug-in, other times it takes ten. It's been at least a year of this happening.This has happened with two different mouses from two different companies Razer and Logitech, so it's definitely not a problem of the mouse.Other mouse functions still work somehow. For example, adjusting cursor speed by a predefined button on the mouse, or the mouse's RGB lighting. Scrolling doesn't work, so it seems the functions that do work, are relat

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Wireless Mouse stops working when external HDD plugged in to USB3 port

I have a minor but annoying problem and can't find a solution....

My wireless mouse stops working when an external USB3 HDD is plugged in to USB3 port. The mouse is about 3 feet away from the receiver.

My mouse is a Logitech M310.

• I don't have the problem if a USB 2 external HDD is connected to either a USB2 or USB3 port.
• I have moved the mouse receiver to different ports on both the front and back of the computer but this doesn't change anything.
• If I move the mouse very close to the receiver (a couple of inches), it works so it seems that the wireless range is reduced when the USB3 HDD is plugged in.
• If I connect a wired mouse, it works fine.
• I have 2 USB3 ports and the problem is the same on both.
• If the USB3 HDD is connected to a USB2 port, the mouse works normally.
• I changed the battery in the mouse but this didn't help.
• the USB3 HDD is a WD Passport that is self powered through the USB port.

Any suggestions?

 

External Mouse and Volume Keys on External Keyboard Stopped Working


I've been using an external mouse and keyboard with my laptop for a while now. A few days ago, the mouse stopped working. It's a wired mouse and the red light comes on when it's plugged in. At the same time, the top row of keys on my wired keyboard stopped working (the volume controls, mail button, home, customizable buttons, etc.). When I plug the mouse in, it appears under Other Devices in the Device Manager, listed twice as a USB Input Device. When I try to update the driver automatically, it says Windows was unable to. The mouse doesn't work in safe mode. I tried a wireless mouse as well and it doesn't work either. My external keyboard shows up under keyboards as an HID Keyboard Device and Windows says the best drivers for my device are already installed. I've tried all three USB ports and the mouse works on another computer. The built-in keyboard and touch pad on my laptop still work fine. What else can I do? Thanks in advance.

 

flash plug-ins

Hi,



Thank you for writing to Microsoft Community Forums.



In order to get better clarity on the issue, please let us know:

• When you say “plug-ins for video not working?” what error message do you get when you try to play videos?
  
• In which browser/application are you facing this issue?
  
• Were you able to play videos earlier?
  
• Are you aware of any changes made to the computer prior to this issue?
  

Meanwhile, you may want to refer the troubleshooting steps mentioned in the Adobe article

Flash Player games, video, or audio don't work | Windows and see if that helps.



Let us know the results.



Regards,

Nikhar Khare

Microsoft Community - Moderator