Windows 10: External Seagate Hard Drive Suddenly has Weak Sectors, Errors

Hi everyone,

I'm concerned about the health of my Seagate 8TB Desktop drive. I have owned this drive since 03/16/2019 and have been regularly checking up on it through Hard Disk Sentinel - the status was always PERFECT, up until 06/20/2019, when something happened and the health went down to 45% and the lifespan was reduced to only a year remaining.

There was a bit of a hiccup in some file transferring I did between the 8TB Seagate and my internal C: drive. Some data was lost during the dragging and dropping and file explorer was acting peculiar. This was a few days before I saw the new Sentinel report, so I would estimate the occurrence to have been around 06/16/2019.

It says there are 40 bad sectors and 121 errors have occurred during the data transfer. I ran a surface test with disk repair, a test which ran 15 hours. I am attaching images of the results. 1 bad sector was found out of 10,000. I don't understand how that can explain the 45% health.

I could not figure out how to go about repairing the sector upon completion of the test. Was it supposed to repair itself? Why didn't it? What else can I do to repair my hard drive? Are there more tests?







:)

 

Cannot find (Seagate) external hard drive in File Explorer.

Hi,

Thank you for updating us on the issue.

To understand the issue better, please provide us more information.

1. I would recommend you to check in Disk management, if the (Seagate) external hard drive is detecting in Disk management. Follow the below steps:

a. Press Windows Key + R and type diskmgmt.msc and hit
Enter.

b. Check if the system is detecting (Seagate) external hard drive and let us know.

2. What exactly happen when you try to access on the hard drive? Do you receive any error message/error code?

Awaiting your response for further assistance.

 

Seagate External Hard Drive

Hi Barbara,

Hardware failure or corruption within your system files are some of the possible reasons why you are experiencing an issue with accessing your external hard drive. For us to provide an accurate solution, we would need you to answer the following questions:

• Which build, version and edition of Windows 10?
• Are you experiencing the same issue when you are trying to access the external hard drive using another PC?
• What troubleshooting steps have you done so far?

In the meantime, we suggest running the automated troubleshooter for hardware. Follow these steps to do so:

• Open the Control Panel.
• Using the search box at the upper right corner of the window, type troubleshooting.
  
• From the search results, click on Troubleshooting.
• Click on Hardware and Sound and then choose Hardware and Devices.
• Once done, restart your computer and then check if the same issue persists.

We are looking forward to your response.

 

Cannot find (Seagate) external hard drive in File Explorer.

Thank you, Billion, for all the help. Unfortunately, the drive still doesn't show up in File Explorer. The computer recognizes it, and reads that the external hard drive is working properly. However, I still can't access anything inside it.