Windows 10: Facial and Fingerprint recognition on my PC are unavailable

Hi, I have problems with Welcome Hello Sign-in Options on my PC. It happened since 2 days ago. It is stated that the Facial recognition and Fingerprint recognition are unavailable. I did not do any changes on the hardware/software and I install the newest Windows Update daily. Is there any solutions to make it available again? My laptop is HP Pavilion Aero 13.3 Inch. I did ask HP online chat CS but they did not give me best solution to this problem. Thank you.

:)

 

facial recognition, fingerprint recognition & PIN all unavailable on windows 11, help !

facial recognition, fingerprint recognition & PIN all unavailable on windows 11, help !

what could be the reason for all 3 to be unavailable?

 

facial recognition

Hello,

Facial Recognition was developed as part of the new security features of Windows 10. We would like to confirm if you are
trying to turn off the Facial Recognition feature for Windows Hello or for the
Windows 10 Camera app?

If you are requesting to turn off the Facial Recognition feature for Windows Hello, you can follow these steps:

• Go to Settings.
• Select Accounts.
• Click Sign-in options.
• Under Picture password, click Remove.

However, we have yet to include the option to turn off Facial Recognition feature in Windows 10 Camera app. We suggest that you
submit a suggestion to our Feedback Hub. Your feedback helps us continually improve your experience with our products. To submit a feedback, follow the instruction below:

• Open the Windows 10 Camera app.
• Click the Gear icon located at the upper right corner of the screen.
• Scroll down, click Send Feedback.

Let us know if you have other questions.

 

Facial recognition

Hello Bill,

We need to do further investigation on your concern so that we will know why the facial recognition quit working:

• Have you recently made any changes/updates prior to this issue?
• Is there an error message when you try to sign using facial recognition?
• What is the make and model of your computer?

In the meantime, I would suggest that you perform the troubleshooting steps in this
article.

We will wait for your response.

Regards.