Windows 10: Facial recognition Windows Hello We couldn't find a camera compatible with Windows Hello Face

Hello,My face recognition stopped working 2 months ago. I used all tools from this video to try to activate the camera for "Windows Hello"; https://www.youtube.com/watch?v=AtcxmrBWfmII tried to:- updated and reinstalled all camera drivers- updated Asus bios- made changes in registry "Allow Domain PIN Logon"- enabled "automatic" windows biometrics services over services.msc- deleted and reset biometric folder- reinstalled "Windows hello"No rollback for camera driver is available. I also do not find biometric devices under device manager. Also, I could not find Hello Face folder on my windows f

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Windows Hello - camera incompatible with facial recognition setup

Hi Jan_1938

Windows Hello facial recognition requires specific hardware,

if you are confident that your camera is compatible with window Hello, have a look at Greg Carmack's suggestion in this thread

https://answers.microsoft.com/en-us/windows/for...

it it continues to be a problem, please let me know the make and model of the device.

 

[LTSC] Windows Hello Facial Recognition - Installation OR Repair

(LTSC 2021; 21H2 - 19044, 1949)

Hello Tech Community,


Recently, I discovered that Windows Hello Facial Recognition is either disabled or removed from Windows 10 Enterprise LTSC 2021 (21H2), and after a skim of the archives, could not find any method to install Windows Hello to these devices.


Q: Are/Is the device(s) in question compatible with Windows Hello Facial Recognition?
A: They are by the OEM, claiming that an IR module is specifically installed in each unit with compatibility guaranteed.

Q: Are/Is the device(s) in question using the correct Windows Hello Facial Recognition-compatible driver?
A: The drivers have been installed in full, and Windows prompts users to set up Windows Hello Facial Recognition rather than reporting that no compatible device is installed.


Q: Are/Is the device(s) in question affected by any OEM/user modifications which could inhibit Windows Hello's ability to function properly?
A: Microsoft Edge has been uninstalled (using the built-in uninstaller bundled with LTSC 2021) from the device(s), however no non-standard (including Enterprise-specific) settings/programs have been altered outside of that.


Q: What issue is occurring when attempting to configure Windows Hello Facial Recognition on the device(s)?
A: The introduction to Windows Hello Facial Recognition simply force-stops/crashes when Get Started is pressed, as if an application is not present. This may also be a missing Universal Windows Program (.uwp), as no other UWPs are present in this install, as far as I'm aware.


My question to you: Is it possible to install or repair Windows Hello (the combined package, preferably) to this installation of Windows 10 Enterprise LTSC?
Thank you,

 

Windows 10 Hello facial recognition feature

Sounds like a driver issue with the camera: MS requires special IR (infrared) capabilities from cameras for Windows Hello facial recognition to work. You should visit the HP support pages, and make sure you've got the right driver installed for facial recognition.
HTH,
--Ed--