Windows 10: Facing issue booting to windows OS

I am recently facing an issue where when powering on, the system is going to automatic repair and then diagnosing issue and finally to a screen where there are multiple options. One blocker for me is, I forgot my administrator password. Hence when I am trying different troubleshooting methods, it is asking to choose the account first and once chosen, to enter the password which I forgot. I connected my microsoft account, and tried resetting the password from a different device, but still when entering the password, it is showing incorrect password. I can't even reset my pc or use cmd or even u

:)

 

How do I change the OS?

Hi Jim,

Thank you for posting your query in Microsoft Community.

We would be glad to help you with the issue you are facing today. I understand the difficulty with the problem.

I would suggest you to check in the system configuration if the OS is detected.

Follow the steps to check.

• Type in the search bar “System configuration”.
• Click on the boot option.

Check if the OS is detected in the boot option.

Please provide us with the above information to help you better.

Thank you.

 

Hard drive/ OS issue

a guy suggested :

• shutdown
• unhooked HDD
• restarted
• yay !!
• reconnected HDD
• restarted
• yay !!

also , try method 3
How to Unlock Drive in Windows 10: 5 Ways to Remove a Lock

 

Facing issue while booting the computer

Hi,

I appreciate if you could answer few questions to narrow down to the issue.

• 
  What is the model of the computer?
  
• 
  Did you install any third party security application on the computer?
  
• 
  Are you able to see the Windows logo when try to boot the computer?
  

This issue may arise due to the corruptions in Windows components. We will assist you to resolve the issue.

If you see the Windows logo, I suggest you to follow the steps provided below and perform a startup repair.

Step 1: Download Windows 10 from the below link and create media
creation tool:

Installing Windows 10 using the media creation tool

Step 2: After creating the tool perform an Automatic Repair.

I would like to inform that, if your Windows 10 is not able to boot or startup, Automatic Repair will come into action and try to diagnose and fix the issue. It will scan system files, registry settings, configuration settings
and more and try to fix the problem on its own, automatically. Perform the Automatic repair:

• When your computer starts, wait for the manufacturer logo to check the option for boot menu, it will usually be F12.
• The boot menu key might differ with each manufacturer. If you are unable to find the boot menu key, you may refer the user manual.
• Restart the computer, when the manufacturer's logo is displayed, keep pressing the Boot menu option
  key to enter the boot menu and change the boot option to CD\DVD ROM.
• After you boot your computer using Windows 10 DVD, a black screen appears with gray text "Press any key to boot from CD or DVD". Press any key.
• Select the correct time and Keyboard type.
  
  6. Click Repair your computer in the lower
  left corner
  
  7. Click on Troubleshooting, advanced option
  and then click Startup repair.
  

Hope the information provided helps in resolving the issue. Please do let us know if you need further assistance. We will be glad to assist you.

Thank you.