Windows 10: Factory reset but it’s asking me to sign in

I factory reset my pc but now it’s asking me to sign in. I don’t understand. Shouldn’t it have wiped out all users and start by me creating a new user? I can’t log in to the computer as I don’t have the information to. What do I do?

submitted by /u/Wooplez
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:)

 

factory reset

Hi,

There shouldn't be an issue singing in to your computer after performing a factory reset. What's odd is that the error message "Your account has been disabled" is showing up. However, we suggest that you provide us a screenshot of the signing
in page with the said error message. It's for us to determine what would be the steps that we need to isolate your concern.

We're looking forward to your response.

 

Ive factory reset my computer but I can't use the mouse or the keyboard to select laugage

Hi,

A device like your keyboard and mouse is not detected during factory reset.
To help us determine the appropriate troubleshooting steps
that can resolve your concern, we would like to ask the following questions:

• Are you performing a factory reset on a laptop or a desktop?
• Is this the first time you perform a factory reset on your device?
• What troubleshooting steps have you done so far to resolve your concern?

In the meantime, if you're working on a desktop, we suggest that you try to use a PS2 keyboard just to bypass the installation process. Once Windows is up and running, you may now plug your mouse and keyboard to initialize Windows to detect these devices.

We look forward to your response.

 

Reset to factory settings

No I love Windows 10.....but my computer was acting strange so I thought I would do a factory reset and put Windows 10 back onto my computer.

If I do create a bootable Windows 10 would I lose the recover drive information that comes with the computer?

Could you give me the steps to create a bootable of Windows 10.....I asked HP if there was anyway I could get Windows 10 put on it while they had it and they said no.

Thank you.