Windows 10: Factory reset doesn't allow me to sign in or creates a black screen when i do

i am using a HP Pavilion 15t and attempting a factory reset the option where you clean all your drives but want to keep the laptop using the local reset. the cloud reset is not available for me as the download fails every time even when i can see from the sign-in screen that i am connect with ethernet.my issue is that the reset did not give me the usual option to set up a new account/sign in, and instead deleted everything it showed the preparing screen and the percentage numbers indicating reset, I assume, and sends me straight to the sign in screen. when i try to sign in it says "user p

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Black screen after trying to reset back to factory settings. (Windows 10)

Hi Simen,



I realize the inconvenience you are experiencing with black screen issue on Windows 10 . I will certainly help you.



This issue might occur if there is change in system settings or display driver is corrupt.



I suggest you to follow the steps below to



To assist you better, please provide us the information below:

• When you say that "reset my computer back to factory settings", are you referring that you have tried to perform rolling back to previous Operating System or performed Reset of Windows 10?
  
• Are you able to see Windows 10 logo when you switch on the computer?

I suggest you to follow the steps provided in the Microsoft Help Article about troubleshooting on black screen related issues and check if it helps.

Troubleshooting black or blank screens in Windows - Microsoft Support

Please get back to us with an update on black screen issue with Windows 10, we will be happy to help.



Thank you.

 

Windows 10 infinite restart black screen

Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it

 

Win 10 factory reset failure

recently did a factory reset on my Dell Inspiron 5567 laptop (Build Nov 2016, i7, 8Gb, AMD R7 m445 graphics) to try and repair some long standing bugs I had encountered during previous attempts at Win10 updates. Unfortunately after completing the reset, the laptop boots up, displays the Dell logo, the blue startup bar completes, then goes to a black screen. Forcing a hard reboot, Win10 diagnoses and attempts to repair itself, but does not find any problems. If allowed to continue its again goes to black screen & nothing. After reading numerous forums I have tried the following:

* Disconnected any plug in devices ie mouse, usb etc - nothing

* Let sit overnight in black screen – nothing

* Reset to factory setting x 2 – nothing

* Reset Bios to default – nothing

* Advanced Settings Windows repair – nothing

* Advanced Settings Reinstall to previous – cannot do as reset has wiped all restored points .

* Boot to Safe Mode – Error message “Windows cannot complete installation in Safe mode. To continue installing windows, restart the computer” – back to black screen.

* In CMD; scf /scannow – no problems identified

* Downloaded & created Win10 ISO to usb – booted to this & tried repair to computer but no change & back to black screen on restart.

* In CMD; bootrec /fixmbr, bootrec /fixboot, bootrec /scanos, bootrec /rebuildbcd – no problems, but did identify that number of operating systems = 0

I am not a tech expert by any means, so have been reluctant to go fiddling around much in the BIOS at this stage. I thought a factory reset was supposed to resolve these issues, not create more. Does anyone have any suggestions on what I could try as I have run out of things to try get a restart, before I have to try and find an computer expert to repair this.

thanks