Windows 10: Factory reset files have a virus?

Using windows 7 acer computer. Wondering if viruses can get into factory reset folders and stay with the system even after full factory reset? How to genuine fix if they can? Thanks.

:)

 

Save files before resetting to factory settings

Hi Camille, my name is Max and I'm an independent advisor.

I suggest you follow the steps:

Advanced Options - Automatic Repair screen - Command Prompt. Type there ‘notepad.exe’.

Notepad window –click on File. Open to locate the files that you’d like to copy to the USB.

Plug in the USB device to the USB port. Copy the files and folders that you want to save. Paste them in a new folder on the USB drive. Safe you the files you need repeating the above steps.

Once done, proceed with resetting your PC to factory settings.

 

Windows 10 infinite restart black screen

Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it

 

Windows 10 factory reset

Hi Charlie,

We can see here that you are having issues with doing a factory reset on your Windows 10. There are several factors
why you get the said error and that's what we are going to figure out. To isolate this concern, may we know the following:

• Any changes made on the computer prior to this concern?
• What troubleshooting steps have you tried so far?
  
• May we know the reason why you want to perform a factory reset?
• Did you experience any issues on the computer before you tried performing a factory reset?