Windows 10: factory reset gone bad

My computer was not allowing me to log in, so I did a factory reset. Its original version was Windows 7, but I had upgraded to the free Windows 10 version. Once I did the factory reset, it went back to Windows 7. Is there a way I can get it back to Windows 10 since I had that version before the reset?

:)

 

Factory Reset 64% Loop

Hi,

There are many factors that we can consider why the factory reset doesn't finish successfully. One factor we can look at is your hard drive. There may be some corrupted files or bad sectors that is why the reset can't proceed. As our initial troubleshooting
step, we recommend that you check the disk for possible file corruption. Kindly follow the steps provided below to perform this method.

• Press Windows key and type "cmd".
• Right-click Command Prompt and select Run as Administrator.
• Copy and paste this command: chkdsk /r/f, and then hit
  Enter.

Let us know how that turned out for you.

 

Windows 10 infinite restart black screen

Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it

 

Windows 10 factory reset

Hi Charlie,

We can see here that you are having issues with doing a factory reset on your Windows 10. There are several factors
why you get the said error and that's what we are going to figure out. To isolate this concern, may we know the following:

• Any changes made on the computer prior to this concern?
• What troubleshooting steps have you tried so far?
  
• May we know the reason why you want to perform a factory reset?
• Did you experience any issues on the computer before you tried performing a factory reset?