Windows 10: Factory reset has gone wrong - my fault?

Discus and support Factory reset has gone wrong - my fault? in Windows 10 Installation and Upgrade to solve the problem; I must admit that I really don't know what I am doing with Windows as I use another o/s. But I bought a new Laptop and thought I would give the old... Discussion in 'Windows 10 Installation and Upgrade' started by Pete1937, Nov 15, 2020.

  1. Pete1937 Win User

    Factory reset has gone wrong - my fault?


    I must admit that I really don't know what I am doing with Windows as I use another o/s.


    But I bought a new Laptop and thought I would give the old one away, with the installed Windows 10 Home.

    It would not allow me to reset to original settings because some files were missing onboard so

    I downloaded two Reset files from Microsoft and then messed up.


    After opening one, the laptop appeared to be installing well and I felt quite pleased.

    It went through the motions as I thought it should and finally informed me that it was now going to restart.

    It did, I saw the windows logo, the busy sign and then that was all.

    After many repeats I now have a small window telling me there was an “unexpected error, Windows cannot proceed. To install windows click OK to restart the installation”

    I did, then there were six options "Windows Rollback", the remaining five "Windows 10 volume 2", I clicked one of those, I eventually got “Restarting” but it is just repeating itself.

    Then this appeared:-

    Recovery

    Your PC needs to be repaired

    Press Esc for recovery

    Press Enter to try again

    Press F8 for startup settings

    Press F9 to use a different operating system

    I pressed Esc. But it is just repeating the original start up

    My new Laptop has Windows 10 Home, is there anything that I can do please, my old machine is in too good a condition to just dump in the skip, and I would like to solve this problem.


    Thank you

    :)
     
    Pete1937, Nov 15, 2020
    #1
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Factory reset has gone wrong - my fault?

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