Windows 10: Factory reset screen going black

I forgot the password to my computer and so I’ve been trying to factory reset it from the login screen but when I go to troubleshoot, resent this pc, remove everything the screen just turns black and nothing happens and it doesn’t factory reset and dosent let me click all drives, fully clean the drive and the final reset button as the screen goes black before those questions what do I do

:)

 

Black screen after trying to reset back to factory settings. (Windows 10)

Hi Simen,



I realize the inconvenience you are experiencing with black screen issue on Windows 10 . I will certainly help you.



This issue might occur if there is change in system settings or display driver is corrupt.



I suggest you to follow the steps below to



To assist you better, please provide us the information below:

• When you say that "reset my computer back to factory settings", are you referring that you have tried to perform rolling back to previous Operating System or performed Reset of Windows 10?
  
• Are you able to see Windows 10 logo when you switch on the computer?

I suggest you to follow the steps provided in the Microsoft Help Article about troubleshooting on black screen related issues and check if it helps.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

Please get back to us with an update on black screen issue with Windows 10, we will be happy to help.



Thank you.

 

Windows 10 infinite restart black screen

Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it

 

Black screen during factory reset of windows 10

Hi,

I realize that you get black screen during factory reset of Windows 10. I will try to help you with this issue.

Please answer these questions to get more clarity on this issue:

• 
  What is the make and model of the pc?
  
• 
  How are you trying to perform factory reset?
  

Try connecting to different video outputs on the PC. Sometimes a change in driver can cause the video to be sent:

• 
  To a different Adapter: from integrated graphics to a discrete card or vice versa.
  
• 
  To a different output: from HDMI to DVI, DisplayPort to VGA, or any other combination.
  

Keep us informed to help you further.

Thank you.