Windows 10: Factory Reset Sketchy Behavior

I factory reset my PC every few months and this time was very different from what usually happens.

What usually happens is that everything, all the settings and updates and etc default back to their original factory settings. No brainer.

Well, this time the reset keeps the latest Win 10 updates (3 of them which won't roll back or uninstall).

Plus now when I do a standard update through settings ----> security ----> check for updates the updates download and install but nothing changes on my pc.

Usually when there's an update the desktop background and lockscreen photos change to the newest Win 10 images.

Not anymore, the old factory default photo stays on both desktop and lockscreen even after restarts.

I have a suspicion that some surveillance/malware got downloaded onto my pc and it is preventing a normal factory reset but i am not sure where to even start looking for it.

Any ideas?

Thanks in advance

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:)

 

Windows 10 infinite restart black screen

Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it

 

Windows 10 factory reset

Hi Charlie,

We can see here that you are having issues with doing a factory reset on your Windows 10. There are several factors
why you get the said error and that's what we are going to figure out. To isolate this concern, may we know the following:

• Any changes made on the computer prior to this concern?
• What troubleshooting steps have you tried so far?
  
• May we know the reason why you want to perform a factory reset?
• Did you experience any issues on the computer before you tried performing a factory reset?
  

 

Factory reset

Hello darrylwelch,

I'm Independent Advisor and Microsoft MVP, here to help you with your question.

If factory reset doesn't works, I suggest you to make clean install.

Please refer this step-by-step guide:

https://www.kapilarya.com/how-to-make-clean-ins...

Hope this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.