Windows 10: Factory reset

Hi there I bought a window 10 pc to off of eBay however I can’t contact them and they are still logged in on it I have try to factory reset it and every time it says a problem has happened I don’t have wifi on it so maybe that will help is there anything else I can do to factory rest it

:)

 

Windows 10 infinite restart black screen

Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it

 

Windows 10 factory reset

Hi Charlie,

We can see here that you are having issues with doing a factory reset on your Windows 10. There are several factors
why you get the said error and that's what we are going to figure out. To isolate this concern, may we know the following:

• Any changes made on the computer prior to this concern?
• What troubleshooting steps have you tried so far?
  
• May we know the reason why you want to perform a factory reset?
• Did you experience any issues on the computer before you tried performing a factory reset?
  

 

Factory reset

Hello darrylwelch,

I'm Independent Advisor and Microsoft MVP, here to help you with your question.

If factory reset doesn't works, I suggest you to make clean install.

Please refer this step-by-step guide:

https://www.kapilarya.com/how-to-make-clean-ins...

Hope this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.