Windows 10: Factory reset

Discus and support Factory reset in Windows 10 Installation and Upgrade to solve the problem; Hi, I have a Lenovo laptop running Windows 10. It came running Windows 8.1. I have Office 365 and a few bespoke pieces of software that I no longer... Discussion in 'Windows 10 Installation and Upgrade' started by Gary Tonsley, Jul 12, 2018.

  1. Gary Tonsley Win User

    Factory reset


    Hi,


    I have a Lenovo laptop running Windows 10. It came running Windows 8.1. I have Office 365 and a few bespoke pieces of software that I no longer have the ability to re-install.


    I have a problem with the wireless card on my laptop and Lenovo support suggest that I do a full factory reset of the machine to resolve it.


    My question is, how will this factory restore work? I am worried about the pieces of software I can no longer re-install as I don't have the means to do that. Other than that, I have all documents and photos backed up to OneDrive and I could easily re-install Office 365. I am also worried I will lose Windows 10.


    Any thoughts or advice welcome.



    Thank you.

    :)
     
    Gary Tonsley, Jul 12, 2018
    #1
  2. swat354 Win User

    Windows 10 infinite restart black screen


    Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it
     
    swat354, Jul 12, 2018
    #2
  3. AndreePin Win User
    Windows 10 factory reset

    Hi Charlie,

    We can see here that you are having issues with doing a factory reset on your Windows 10. There are several factors
    why you get the said error and that's what we are going to figure out. To isolate this concern, may we know the following:

    • Any changes made on the computer prior to this concern?
    • What troubleshooting steps have you tried so far?
    • May we know the reason why you want to perform a factory reset?
    • Did you experience any issues on the computer before you tried performing a factory reset?
     
    AndreePin, Jul 12, 2018
    #3
  4. Sher Amo Win User

    Factory reset

    Ive factory reset my computer but I can't use the mouse or the keyboard to select laugage

    Hi,

    A device like your keyboard and mouse is not detected during factory reset.
    To help us determine the appropriate troubleshooting steps
    that can resolve your concern, we would like to ask the following questions:

    • Are you performing a factory reset on a laptop or a desktop?
    • Is this the first time you perform a factory reset on your device?
    • What troubleshooting steps have you done so far to resolve your concern?

    In the meantime, if you're working on a desktop, we suggest that you try to use a PS2 keyboard just to bypass the installation process. Once Windows is up and running, you may now plug your mouse and keyboard to initialize Windows to detect these devices.

    We look forward to your response.
     
    Sher Amo, Jul 12, 2018
    #4
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Factory reset

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