Windows 10: Factory setting has set my computer to windows 8.1

How do I get back window 10 after factory setting has my computer now at windows 8.1

:)

 

Reset computer to factory settings

Hi Sherry,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing currently. Let me help you in resolving the issue.

I suggest you to follow the steps below and check if the helps.

Step 1: Remove all the external devices (except keyboard and mouse) connected to the computer and check if it helps.

Step 2: I suggest you to download the Windows 10 ISO and create a Media Creation tool and then perform Automatic Repair.

Refer to the following link:

Download Windows 10

(Refer to the section "Installing Windows 10 using the media creation tool " in the above article for creating the tool).

Once you have the installation media, follow the steps:

• Start your computer from the installation media. Insert the disk or USB stick and restart your computer. If you see a message asking you to “Press any key to boot from DVD,” do so. If you don’t see the message, you might need to
  change the boot order in your computer's BIOS settings so that it first starts from the disk or USB. When you see the 'Install Windows' page, tap or click 'Repair your computer' link to start the Windows Recovery Environment.
• In the Windows Recovery Environment, on the Choose an option screen, click 'Troubleshoot'.
• Click, Advanced Options and then click on 'Automatic Repair'.
• After this complete the repair and see if you are able to boot in to your computer.

Hope the information helps. Please let us know if the issue persist and we will be happy to assist you further.

 

Windows 7 Laptop - Cannot reset to factory settings

I have been trying to reset my laptop to sell and followed instructions to reset to factory settings as below

1. Select the category “System and Security” in the control panel.
   
2. In the section “Backup and restore” you can find “Recover system settings on your computer” and then click on “Advanced recovery settings”.
   
3. Then, you need to click on “Return your computer to factory condition
   

I do not have the option Return your computer to factory condition in step 3

Any ideas?

I also have the added challenge that my keyboard does not work as I spilt water on it.

This has taken me hours to try and resolve!!

Any ideas?

Thank you

 

Reset to factory settings

Hi,. I have an HP Envy Phoenix with 1 Tb hard drive....64 bit.

It was originally a Windows 7 computer that I upgraded to Windows 10. I decided to do a factory reset and set it to start Friday night andwhenI looked at it Saturday it was still going.....12 hours. I restarted the computer and it started up with the HP symbol and a turning circle.....then HP symbol goes away but the spinning circle remains.

I got on the phone with HPsupport and he tried a few things that didn't work.....computer goes to HP as soon as the box gets here.

Any suggestions....I hate to be without my computer.

.thanks