Windows 10: Failure to add/set billing address

HelloI am trying to register for an Azure Admin exam and need to update/set my billing and delivery addresses https://account.microsoft.com/billing/addresses. When I complete the address form and submit however, I am getting the error response "Its not you, its us. Sorry, we’re unable to process the request at this moment. Try again later".What could be wrong?

:)

 

Unable to change country in BILLING ADDRESS

Hi Jomarc700,

I’m Rey, your Independent Advisor.

I understand you want to update your billing address. Let's work on that.

To update your preferred name and address for billing, shipping or taxes:

1. Sign in to your Microsoft account.

2. Select Payment & billing > Address book.

3. If you’re updating an existing address, select Edit. If you’re adding a new address, select Add a new address.

4. Select Set as your preferred billing and shipping address > Save.

Note: The steps above may vary based on your country/region.

You may check the link below:

https://support.microsoft.com/en-ph/help/402666...

If you're still not able to do this, it's best to contact the Customer service since they have the tools to change this in case you're not able to do this on your end.

Contact Us - Microsoft Support

Choose Billing Support/Microsoft Store in the agent.

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removing billing address in microsoft store

thanx for the quick reply dan!

unfortunately, it didnt help.

i tried removing the paying method in payment option and re-adding it, but the issue was really with my address book. when i went back to the address list, the billing address still reverted back to the old address... and i still dont have the option of
deleting it (though i have no subscriptions, btw)

any other options?

 

old email addresses

Thank you for updating me HA.111

Here is the step to remove that old email address.

Start typing an email address into the “To” field. As soon as you see the old email address being recommended as one of the potential candidates, use the down arrow key to scroll through the list of suggestions. Once you highlight the old email address, type the delete key. In many cases, this will actually remove the entry not only from the current list of suggestions but from future suggestions as well. You may even find that as you mouse over the drop-down list the highlighted item will have an “x” to explicitly allow you to delete it.

Just do this step and your good to go.

Continue to have an escellent day HA.111

Best regards,

Anthony C. De Jesus

Independent Advisor