Windows 10: Failure to purchase Windows 11 Activation

Just finished putting together my new computer last night and have signed into windows. When I go to purchase the activation key for windows 11 in the Microsoft Store, I am told that the transaction is failed and I should try again at another time. I am met with the same response even after rebooting my system and trying different methods of payment. Any help in purchasing a genuine Windows 11 Home activation key from the microsoft store would be greatly appreciated.

:)

 

Cannot activate Win10 Pro after Microsoft Store app purchase

Hello guys, My laptop came pre-installed with Win10 Home 64bit and I recently purchased a Win 10/11 Pro licence from the Microsoft Store app. Unfortunately, having some issues activating the digital licence for Win10 Pro. Here is the situation:

• Logged into Microsoft account used for the purchase (also received the email receipt of the purchase)
• Already connected to stable internet

What I tried so far: Entering the Win10 Pro generic key: Received error 0x800700005:

Clicking Close returned another error 0xC004F034:

Clicking Troubleshoot re-activated my Win10 Home so still not on Pro. Thanks for any help. [FIXED] Win 10 Pro suddenly became Win 10 Ent from MS Store app: Jump to solution - Cannot activate Win10 Pro after Microsoft Store app purchase Sources:

• Windows 10 Home to Pro Update became Enterprise and won't activate - Microsoft Q&A
• Bought Win 10 Pro, but laptop now says Win 10 Enterprise. - Microsoft Community

 

Can't activate Windows 10 Pro purchased from Microsoft Store

Hi



Welcome to Microsoft community.

It sounds like you're caught in a frustrating loop trying to activate Windows 10 Pro on your new PC. Here's a step-by-step guide to help you resolve this issue:

1. Verify Your Purchase

Ensure that your purchase of Windows 10 Pro was successful. Check your email for a confirmation from Microsoft, which might include the license key or further instructions. Sometimes, the key is provided in the confirmation email or in your Microsoft account under the "Services & subscriptions" section.

2. Check Your Microsoft Account

If the license was tied directly to your Microsoft account, try logging into your account on the new PC. To do this:

• Go to Settings > Accounts > Your info and check if you're logged in with the correct Microsoft account.
  
• Then, navigate to Settings > Update & Security > Activation and see if there's an option to activate Windows using a Microsoft account.
  

3. Contact Microsoft Support

Given the error message from the Microsoft Store and the inability to activate Windows, your next best step is to contact Microsoft Support directly. They can verify your purchase and assist with activation. Be ready to provide any purchase confirmation details or receipts.

4. Manual Activation

If you eventually receive an activation key and wish to try activating Windows via Command Prompt again, follow these steps:

• Right-click on the Start menu and select Command Prompt (Admin) or Windows PowerShell (Admin).
  
• In the command prompt, type the following command and press Enter
  
  slmgr.vbs /ipk yourlicensekey
  
  (Replace "yourlicensekey" with your actual product key).
  
• After entering the product key, type the following command to activate Windows
  
  slmgr.vbs /ato
  

5. Use the Activation Troubleshooter

Although you mentioned the troubleshooter redirects you to the store, it's worth trying again after attempting the above steps, especially if any changes are made to your account or if you manage to log in with a Microsoft account that has a license associated with it.

• Go to Settings > Update & Security > Activation and click on Troubleshoot. This tool is particularly helpful if you've made a significant hardware change.
  

6. Verify Your Installation Media

Ensure that your installation media is for Windows 10 Pro and not another edition of Windows. Using the wrong edition can cause activation issues.

If all else fails, keeping a detailed record of your attempts and any error messages to provide to Microsoft Support will be helpful. Their assistance might be necessary to resolve complex activation issues, especially when standard troubleshooting steps don't work.

Please feel free to let me know how it goes.



Best regards

Derrick Qian | Microsoft Community Support Specialist

 

Activating Windows 11 after a hardware change

Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

Here is a step-by-step guide to help you reactivate your Windows 11:

1. Check Activation Status:
   
   • Open Settings.
     
   • Go to System > Activation.
     
   • Ensure that your Windows is listed as activated with a digital license linked to your Microsoft account.
     
2. Link Microsoft Account:
   
   • If your Microsoft account is not linked, you need to link it first.
     
   • In Settings, go to Accounts and ensure your Microsoft account is linked to your Windows.
     
3. Run Activation Troubleshooter:
   
   • Go to Settings > System > Activation.
     
   • Click on Troubleshoot.
     
   • The troubleshooter will detect that Windows can't be activated on your device.
     
4. Select Hardware Change Option:
   
   • In the troubleshooter, select I changed hardware on this device recently.
     
5. Sign In to Microsoft Account:
   
   • Enter your Microsoft account credentials.
     
   • From the list of devices linked to your Microsoft account, select the checkbox next to This is the device I’m using right now.
     
   • If you don’t see your device, ensure you are signed in with the correct Microsoft account.
     
6. Activate Windows:
   
   • Click Activate.
     

If you encounter issues where the edition does not match, it is likely because the digital license linked to your account is for Windows 10 Home, and you are now running Windows 11 Home. This mismatch can sometimes cause activation issues.

• Edition Mismatch: If the troubleshooter indicates an edition mismatch, ensure that you are using the same edition of Windows that was originally linked to your digital license. In your case, both should be Home editions, so this should not be an issue.
  
• Correct Microsoft Account: Double-check that you are using the same Microsoft account that was linked to your digital license.
  

Please do let me know if the method I suggested works for you or if you need further assistance.