Windows 10: Failure to Recognize the Primary Storage Device SSD

Discus and support Failure to Recognize the Primary Storage Device SSD in Windows 10 Gaming to solve the problem; I just downloaded the current version of the Windows 10 ADK and used it to create a USB drive that contains WinPE. I then booted that WinPE drive on a... Discussion in 'Windows 10 Gaming' started by SnookRed, Mar 14, 2025.

  1. SnookRed Win User

    Failure to Recognize the Primary Storage Device SSD


    I just downloaded the current version of the Windows 10 ADK and used it to create a USB drive that contains WinPE. I then booted that WinPE drive on a new laptop Dell Inspiron 15 3250 that I just acquired. When I run the DISKPART command and attempt to perform List Volume the only device that is recognized is the USB drive used to start WinPE.For what it might be worth this also happened when using some prior versions of WinPE that I'd created quite a while ago. I thought maybe the SSD device was too new for those versions of WinPE to recognize which is why I decided to create a new one t

    :)
     
    SnookRed, Mar 14, 2025
    #1

  2. VMware-usb storage device not recognized

    Hello,

    I'm running Windows XP in Workstation Player on a Windows 10 laptop.

    My USB CD/DVD drive is able to mount in the Player. So is a flash drive.

    My Western Digital ssd (My Passport Ultra) is listed in "Removable devices", but fails to mount, giving this error:


    Failure to Recognize the Primary Storage Device SSD 167429d1512827650t-vmware-usb-storage-device-not-recognized-usb-device-not-recognized.jpg


    In the Virtual Machine settings, the USB controller is using usb 2.0.

    The WD ssd is compatible with usb 3.0 and 2.0, and is supported by Windows XP. My desktop computer running Win XP has no problem mounting the drive.

    The device manager in virtual Win XP shows it as an "unknown device."

    I've read everything I can find on the problem, and tried a number of suggestions from the knowledge base at VMware as well as solutions via google searches.

    Perhaps the WD ssd just won't work on the free version of VM Workstation Player (v. 14).

    Anyone have any suggestions?

    Thanks,
    Paul
     
    Paul Bacon, Mar 14, 2025
    #2
  3. My m.2 ssd is recognized in bios, but not as a boot device

    Thank you very much for reaching out! As an Independent Advisor and fellow Microsoft user, I'm more than happy to assist you.

    Here are some steps you can take to troubleshoot and potentially resolve this issue:

    1. Check BIOS Settings

    Ensure that your BIOS settings are correctly configured to recognize the M.2 SSD as a boot device:

    • Enable CSM (Compatibility Support Module): Sometimes, enabling CSM can help the BIOS recognize the SSD as a boot device. You can find this option under the Boot tab in the BIOS settings.
    • Set Boot Priority: Make sure the M.2 SSD is set as the first boot device in the boot priority list.
    2. Update BIOS

    Updating your motherboard's BIOS to the latest version can resolve compatibility issues with new hardware:

    • Visit the ASUS official website to download the latest BIOS update for your ROG Strix B650 Wi-Fi motherboard.
    3. Reinstall the SSD

    Ensure that the M.2 SSD is properly installed:

    • Remove the SSD and reinsert it firmly into the M.2 slot. Make sure it is securely fastened with the screw.
    4. Initialize the SSD

    If the SSD is new, it might need to be initialized:

    • Boot into Windows using another drive, open Disk Management, and initialize the SSD as either MBR or GPT.
    5. Check for Drive Mode Compatibility

    Ensure that the M.2 slot you are using supports the type of SSD you have (SATA vs. NVMe):

    • Some M.2 slots only support either SATA or NVMe, not both. Refer to your motherboard manual to confirm compatibility.
    6. Repair Boot Configuration

    If the SSD has Windows installed but is not recognized as a boot device, you might need to repair the boot configuration:

    • Boot from a Windows installation USB, go to the command prompt, and use the following commands:

      This can help rebuild the boot configuration data.
    7. Check for Hardware Issues

    If none of the above steps work, there might be a hardware issue with the SSD or the motherboard:

    • Test the SSD in another system to see if it is recognized as a boot device.
    • If the SSD works in another system, the issue might be with the motherboard. Consider contacting ASUS support for further assistance.
    Please feel free to reach out if you require any additional assistance. I'm here to help!
     
    Munkhbayar B., Mar 14, 2025
    #3
  4. Failure to Recognize the Primary Storage Device SSD

    Connecting a storage device. It is not recognized by my computer. Suggestions?

    Connecting a storage device. It is not recognized by my computer. Suggestions?
     
    MikeDreith, Mar 14, 2025
    #4
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Failure to Recognize the Primary Storage Device SSD

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