Windows 10: FAKE MICROSOFT AGENT

I GOT A MESSAGE IN A SQUARE BLUE BOX TELLING ME TO CALL MICROSOFT THERE IS A HACKER IN MY SYSTEM, I CALLED 1855 979 6540 EXT 0729 TECHNICIAN ALEX M JONES EMPLOYER AWM 62674 HE SAIS THAT THERE WAS A ZEUS MALWARE FOUND INFECTION 75% AND 32 PEOPLE WERE USING MY ID ADDRESS ON A LOT OF PORN WEBSITES AT [PII Removed] and that I SHOULD SPEAK TO HIS SUPPORT MANAGER HE CAN TELL ME THAT IT IS IN MICROSOFT AND WINDOWS HE SAID MY HARDWARE AND SOFTWARE WAS PROTECTED BUT NOT MY NETWORK AND I SHOULD PAY A ONETIME FEE OF 199.99 TO FIX THE HACKERS, OR 599.99 FOR THREE YEARS AND A WHOPPING 1499.99 FOR A LIFETIME OF PROTECTION I STATED THAT I WOULD CALL MY INTERNET PROVIDER HE SAID THAT I OWNED THAT ID HE THEN CALLED OFF SOME OF MY SCHOOL FILES AND ONENOTE NOW THERE IS USERS IN MY FILES AND LIKE IT IS DUPLICATES COPY OF MY NAMES AS GUEST AND USER MY INTERNET PROVIDER SAID WHEN I CALLLED THAT A CODE AND CHANGE OF ID ADDRESS WAS PUT ON MY INTERNET BOX

:)

 

desktop agent tray error message in windows 10

I tried the following suggestion. When I got to step 4, the list provided no checkmarks to uncheck and the icon for Desktop Agent Tray was a checkmark in a yellow circle. nothing happened when I clicked on the yellow circle with the checkmark. the title
on the list was Desktop Agent Tray(2) Clicking on the title opened a title beneath the Desktop Agent Tray (2) which did not have the (2)

the publisher of both titles was CenturyLink Inc and the status for the entry with the (2) was enabled and the status of the other entry was blank. Changing the status to disabled did nothing. the Start up impact was listed as high. There was another
entry under the two Desktop Agent Tray titles There was an icon then Dw20 with a high start up impact. No where was there a place to uncheck or delete. So far the box which lists the error disappears and there seems to be no problem. I just wonder why
it is there,



Hi,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

Desktop Tray Agent is a program used by Qwest to update their installer when setting up DSL (Digital Subscribers Line) based connections to computers. I suggest you to follow the steps below and check for the status:

• Press Windows key + R, type msconfig.
• Go to Startup tab.
• Click on Open Task Manager.
• Uncheck Desktop Agent Tray from the list.
• Click on Apply and OK.

Hope the information is helpful. Feel free to
write to us for any other assistance with Windows, we’ll be glad to assist you.

 

FAKE MICROSOFT AGENT

Hey there, sarienyathomas

Welcome to the Microsoft Community forums.

A good rule is, if you have a pop up telling you to call anything. Don't do it!

This is what I always say to any person I help, or teach, as this protects them in any situation.

In this case, because you said you had visited a site, the chances are the site, or its files, had been infected with a virus that made this pop up appear. This can happen, especially on sites that are not as protected. This can also happen when you have
installed PUP (Potentially Unwanted Program) files from a site or download.

Please answer the following so I can help you:

• Have you installed anything on your computer lately from sites like CNET etc...?
• Have you allowed remote access when you called that fake number?
• Have you visited any sites that are suspicious?
• Where did this pop up box first appear?
• Have you got Antivirus software installed?

Please, for security, do not post Personal Identifiable Information (PII) such as an IP Address. This will allow hackers to gain access onto your PC and device, causing more harm. I have removed the IP Address you have provided.

Please run a full system scan on your computer/device, you will need to do this offline. To do this, please restart your computer. When the computer restarts, please press F4 key on your keyboard. Then this should load Safe Mode without Networking.

Once you have signed into your device. Run a full system scan using your Antivirus software.

Hope this helps,

Regards,

 

error windows 10 desktop agent tray has stopped working

Hi,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

Desktop Tray Agent is a program used by Qwest to update their installer when setting up DSL (Digital Subscribers Line) based connections to computers. I suggest you to follow the steps below and check for the status:

• Press Windows key + R, type msconfig.
• Go to Startup tab.
• Click on Open Task Manager.
• Uncheck Desktop Agent Tray from the list.
• Click on Apply and OK.

Hope the information is helpful. Feel free to
write to us for any other assistance with Windows, we’ll be glad to assist you.