Windows 10: Fake virus found message when playing microsoft sudoku. How can it be removed

When playing Microsoft sudoku a message comes up saying your computer has been infected by 3 viruses, two malware and one spyware and it suggests that you follow the links to prevent damage to the computer. This only occurs on sudoku and with it uninstalled as yet there has been no reoccurance. This appears to be a scam to sell some form of virus removal tool.

:)

 

Microsoft Sudoku

Hi Mary,

There are many possible reasons why you Sudoku is not working on your PC. It is possible that the current version of the game is not updated to be compatible with the Windows Update version installed on your computer. To properly isolate your concern, please
provide us the following information:

• What is exactly happening when you tried to play the game?
• Did the issue start after an update?
• Are you still able to launch and play other Microsoft Casual Games like Microsoft Solitaire?

In the meantime, you may perform the suggested solutions on this
link to help resolve the issue.

 

Microsoft Sudoku

Hi Barbara,

A corrupted game file is one of the potential reasons why you are unable to play the game Sudoku. To help you resolve this concern, we recommend that you perform the steps below:

Step 1: Run the troubleshooter for Windows apps by click the link below. This can help remove conflicts with an app from Microsoft Store.

Click here

Step 2: Delete Temporary files. This will help delete temporary files that have been stored on your computer.

• Click Start and click Settings.
• Select System.
• Select Storage.
• Select This PC.
• Click Temporary files.
• Choose Temporary files.
• Click Remove files.

Kindly update us with the results, so that we can assist you further.

If you think this was useful, you may “mark it as an answer” to help those who are facing the same problem.

 

Microsoft Sudoku app problem.

Hi Norsk,



Thank you for posting in Microsoft Community.

I regret the inconvenience caused to you. Let me help you.

• 
  Do you see any error code or error message on the screen?
  

I suggest you to perform the below methods and check if it helps.



Make sure the Windows is up to date.

Please check your Windows updates (including optional updates).

• At the Start screen, type Windows Update.
• Select Check for Update.
• Download and Install the latest Windows Updates.

You can uninstall and reinstall Sudoku and check if you get the options remove the ads.

To uninstall:

• 
  Press Windows Key on the keyboard
  
• 
  Type Sudoku
  
• 
  Right click on the app and uninstall.
  
  Install it back from Windows Store.
  
  Check if it helps.
  
  
  
  I hope the information helps. If you have any further queries, please feel free to contact us again. We will be happy to assist you.
  
  
  
  Thank you.