Windows 10: False Determination in Malware

Discus and support False Determination in Malware in AntiVirus, Firewalls and System Security to solve the problem; I am urgently seeking your assistance regarding a critical issue that is severely disrupting our operations and customer experience. Microsoft Defender... Discussion in 'AntiVirus, Firewalls and System Security' started by Angus11, Jul 31, 2024.

  1. ANGUS11
    Angus11 Win User

    False Determination in Malware


    I am urgently seeking your assistance regarding a critical issue that is severely disrupting our operations and customer experience. Microsoft Defender is incorrectly identifying our software as malware, leading to a complete service outage for our entire user base.The situation is as follows:Our legitimate software is being falsely flagged as malware by Microsoft Defender.This erroneous detection is preventing ALL of our customers from using our product on their Windows systems.Despite multiple submissions through official channels, we have yet to receive a resolution.This ongoing issue is re

    :)
     
    Angus11, Jul 31, 2024
    #1
  2. QUESTIONS_
    questions_ Win User

    database of malware producing false positives or false negatives

    Many months ago I communicated with Malwarebytes about a trojan that was detected by Defender that was not detected by Malwarebytes. They indicated that Microsoft Defender is likely a false positive and to wait weeks or months for Microsoft to update their
    database. To date the Defender continues to detect a trojan that is not detected by Malwarebytes.

    Defender does not detect any malware on quick scans. However on full scans it detects this trojan that is not detected by Malwarebytes.

    How does an end user determine whether one antivirus program is producing false positives or false negatives?
     
    questions_, Jul 31, 2024
    #2
  3. JOSé ANTONIO PONTóN POSADA CEO
    José Antonio Pontón Posada CEO Win User
    database of malware producing false positives or false negatives

    Find the file that is detected by WD, then follow the steps at the following site to submit the sample:

    Submit A Virus Sample To Microsoft

    <<https://www.microsoft.com/en-us/security/portal/submission/submit.aspx>>

    `~`
     
    José Antonio Pontón Posada CEO, Jul 31, 2024
    #3
  4. LE BOULE
    Le Boule Win User

    False Determination in Malware

    After Full Scan with windows defender i got problem to remove Trojan:win32/Dynamer!ac

    https://www.microsoft.com/security/...Name=Trojan:Win32/Dynamer!ac&ocid=-2147283291

    If Windows Defender will not alleviate this problem, recommend you follow the suggestions in this free multi-step removal guide from Malwaretips.com. The removal tools/procedures are free. http://malwaretips.com/blogs/trojan-win32-dynamer-ac-removal/

    But…

    If none of the other tools listed in the Malwaretips guide identify any malware, you are using an HP laptop and the alleged malware detection by Windows Defender is listed as
    being in the “D” Drive on the laptop then you may be seeing a “false positive” detection. Should you determine you are probably seeing a "false detection"
    suggest you post back in this thread with further information.

    Good luck…
     
    Le Boule, Jul 31, 2024
    #4
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False Determination in Malware

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