Windows 10: family adding not working

In the Microsoft store app it asked for consent to the account but when the name and the password is filled in it says the following:its not you, its us. And the only option is cancel any help? We have tried several methods such as from the app and from the computer that needs consent.

:)

 

Problems adding a child on the family account

Hi,

After your child accepted the invitation, did you have him/her sign in to Windows 10 using the same email address you sent the invitation to?

That will be the last step in adding your child to your family.

Kindly refer to the link below.

• Add Someone to Your Family

Other Helpful Links:

• Troubleshooting Family Safety Features
• Family Safety FAQs

Let us know if you need further assistance.

 

Family Screen time is not working!

I had this exact problem and these are the steps I took to get the issue resolved:

• Navigate to family safety settings and remove the child from the family having issues.
• Login to the childs account and launch Settings (windows key + i)
• Click the Accounts icon and select Sign in with local account instead
• Follow the steps to change to a local account. When completed, Login back to your account (admin account)
• Go back to the family safety settings and add your child back to the family group.
• Access your childs email address to accept the family invitation
• Verify the child now shows properly in the family settings and that the screen times are still correct.
• Login to the childs account and launch Settings (windows key + i)
• Click the Accounts icon and select Sign in with microsoft account instead
• Your family settings should now take affect.

I know this is pretty tedious, but like I said, it worked for me. If you are still having trouble, I suggest contacting support and they can help walk you through the steps to get it resolved.

 

Microsoft Family

Hi,

It could be because of the settings on the Family and Safety feature or the account you're using is added to a Family. With that being said, we suggest that you check if the account that you are using is a part of the
Family list. To check on it, go to Cortana
and search for Family Options.



To remove your account to the Family, you may follow the steps below:

• Use the Adult account to log in using this link.
• Click on the Family tab.
• On the account that you want to remove, click More > Remove from family.
• Then click Remove to confirm.

Let us know how it goes and feel free to get back to us if you need further assistance.