Windows 10: Family Member not showing on home screen?

my family's microsoft account says "Can sign in" but when I go to the lock screen they don't show up

:)

 

broken "family member needs to sign in"

Parental controls stopped working. Family.Microsoft.com has alert: "Your family member needs to sign in to their Windows 10 device AngLaptop2014 for family features to work.

But the "how to fix this" says

• Select Accounts > Family & other people
• Under Your family, select your family member, then select Allow
• Have your family member sign in with their Microsoft account if asked to

And the steps don't apply. The account is already allowed, and there is no option to change that.

Now what???

 

Family member login query

No I'm sorry, I don't see the name of the family member that has been added when I go to "switch user" or when I follow, settings/accounts/ family. Microsoft have confirmed that I do have a family member but the member cannot be found.

 

Adding Family Members

Hi,

Through my Windows 10 I invited my family members although they never accepted the invitation. I want to resend the invitations but when I go to do that, it says they're already family members; they're not even listed (or even showing there's an invite)
through the family members window. What do I do?

Thanks so much.

Lisa