Windows 10: Family Safety android app - can't press lock device button

Volodymyr Petryshyn · Mar 27, 2025

Hello,Im trying to use Family Safety on Windows 10 PC,the time limits are constantly not working and I would like to lock the device using Family Safety android app,I can see the "Lock Device" button but can't press it, I'm trying to press it but nothing happens.I've installed all Windows updates and tried to remove/add my child account from MS family, but it didn't help.

:)

Brink · Mar 27, 2025

New Microsoft Family Safety Preview app for Android and iOS

Hi Office Insiders, I am Aimee Sudeck, Product Marketing Manager for Microsoft 365. We’re excited to invite you to join a preview for Microsoft Family Safety, a new app designed to help protect your family with digital and physical safety.

This new app empowers families to start conversations and promote healthier habits. It brings together cross-platform digital safety, such as screen time and content filters, with location sharing to help keep loved ones safe.

Microsoft Family Safety key features

Content filters: Create a safe space for your kids to explore online. Set healthy boundaries with web and search filters to block mature content and set browsing to kid-friendly websites on Microsoft Edge.

App and game filters

Web and search filters

Content filter requests

Screen time limits: Set screen time limits that work across devices. If you know your kids will be on devices longer for online learning, you can set limits on specific apps or games instead.

App and game limits (Xbox, Windows, Android)

Device limits (Xbox and Windows)

Screen time requests

Activity reporting: Get insights on your family’s digital activity and have a conversation about what it means. Parents and kids can both view kids’ activity reports of screen time, top websites visited, and terms kids are searching for online.

Activity summaries

Weekly email reports

Location awareness: Stay connected even when you’re apart. See loved ones on a map with location sharing and save places they visit most to know where family members are at a glance.

Location sharing

Saved places

How to sign up for the limited preview

We’re starting with a limited preview of the app on iOS and Android to gather feedback before launching later this year. We’re looking for families with children of all ages to join the preview. Follow the steps below to get an invitation:

1. Set up a family group here.

Select Create a family group.

Follow the prompts to add family members and invite them to join the group.

2. Fill out the preview submission form (only one form required per family).

Acknowledge that you have created a family group.

Provide family and device information to be uploaded to preview.

Prerequisite

Please make sure to provide the email addresses of each of your family members and use the same email you used to set up their accounts. This allows us to reserve spots for you and all members of your family. You won’t be able to add or update email addresses in the form later.

Preview restrictions

Limited preview; available to 10,000 users on iOS and 10,000 users on Android.

Available globally except for China, Japan, countries and regions with right to left written languages, and U.S. embargoed countries and territories.

When selected, we’ll send each member of your family an email invite with instructions to download the preview in the coming weeks. Invitations will be sent on a rolling basis, so keep an eye on your inbox.

Feedback

We ask that users participating in the preview actively provide feedback to help us learn from your experience. Send feedback in the app by shaking your device or tapping on Menu > Help & Feedback.
Posted in Android, Feature Deep Dives, iOS
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Source: Microsoft Family Safety: Protect Your Family - Office Insider Blog

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VasilacheȘtefan · Mar 27, 2025

Lock button not showing up in Family Safety App on IOS

Hi! I have installed the Family Safety App on my IOS device and configured it with my son's Windows laptop. However, the "Lock" button that would instantly lock the computer doesn't show up in the app, it shows up only in the browser version. Also, when I unlock the device from my phone, Windows doesn't always unlock instantly. Can you help me?

arthurdays · Mar 27, 2025

Family Safety app no longer working with child's device

The same thing happened to me yesterday. The computer locked up and would no longer work as it had with family settings. The only way for me to get access was to safe boot and use a previous restore point.

Once I did that I made sure the child's account was set to standard user and mine as administrator. The computer works fine but no longer reacts to any of the screen time or lock device settings from Family safety app or website.

I can see the device and child account on the Microsoft Family Safety page and it is reporting actual usage, apps, times, etc. It just does not acknowledge time limits or lock requests.

Any suggestions?

Windows 10: Family Safety android app - can't press lock device button

Family Safety android app - can't press lock device button

Family Safety android app - can't press lock device button

Family Safety android app - can't press lock device button

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Family Safety android app - can't press lock device button

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