Windows 10: Family Safety - Child account remains unlocked after screentime limit reached

I am having trouble with Family Safety. One of our child accounts works fine; the other is having trouble. The screentime limits have been properly set, but the child's device remains unlocked after the time limit is reached.

:)

 

Microsoft Family safety not working properly and not able to extened the time limit for child account usage on Windows 10.

Hi Maria,

I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.

This issue might occur if there is change in family safety settings.

To assist you to better, please provided us the information below:

• Is the issue occurring with other child account or with a specific child's account?

I suggest you to follow the steps provided in the Microsoft Help Article about managing kids request in the Family Safety settings and check if it helps.

Refer to the section: Manage your kids' requests.

Filter apps and games with Microsoft Edge - Microsoft Support

Please get back to us with an update on issue with managing Family Safety, we will be happy to help.

Thank you.

 

Microsoft family safety settings is not working with one child account.

Hi Sharon,

Thank you for contacting Microsoft Community.

This issue can be caused by sync issue with your computer and the Family Safety website. To troubleshoot this, please try to re-configure your child account by following these steps:



1. Remove the child via Family Safety website.

a. Sign in to
https://familysafety.microsoft.com using the parent account.

b. Click on Manage the list of Family members.

c. Check the child account, then click Delete. Click again on
Delete to confirm.



2. Follow the steps in this article to reconfigure Family Safety:



Filter apps and games with Microsoft Edge - Microsoft Support



3. Ensure that you have selected the Manage settings in Family Safety website
option on the Family Safety window on your Control panel.



If issue still persists, I suggest you to delete all contents under
C:\ProgramData\Microsoft\Windows\Parental Controls



To know more, you may refer to the link below:

Problems with Family Safety time limits and
PC activity reporting in Windows 8

Redirecting



Note: Applies to Windows 10 also.



Hope the information helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Family Safety child account: can't login and time limits wrong

My child has a windows 10 PC that only has one account on it. This account is setup as a child account under family safety and has been working normally for a while.

All of a sudden the account does not seem to be able to update any restriction information from the family safety system. The computer is locked out because there is no screen time remaining and the account cannot login.

If I change or remove/disable the screen time limits on the family safety website this has no impact - the changes are not recognized on the child's computer. Clicking "request more time" also has no effect - no message is sent to the parent account. The
behavior is as if the computer were not connected to the Internet, but the wi-fi appears to be working normally. Of course there is no real way to check this because we can't login.

Because there are no other accounts on the computer we are effectively locked out.

Any suggestions as to how we can resolve this so that we can login to the computer are greatly appreciated.

In future I will be sure to add a parental account to any computer that has family safety setup for a child account but that does not help with the current situation.