Windows 10: Family Safety - Child's device doesn't appear, not authorized to remove them from family group

I have been using Family Safety for some time but recently reinstalled Windows 11 on my son's PC. This PC was previously detected by Family Safety, time limits functioned correctly, etc., but after the Windows reinstall, the device no longer showed up and I could no longer set time limits. Following the advice in this thread, I logged in to my Family Safety account and attempted to remove that child account from my family group, but was given an error that only the family organizer that granted him access could remove him. I am the only family organizer and it was my account that invited and c

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Family Safety - Child's device doesn't appear, not authorized to remove them from family group

I have been using Family Safety for some time but recently reinstalled Windows 11 on my son's PC. This PC was previously detected by Family Safety, time limits functioned correctly, etc., but after the Windows reinstall, the device no longer showed up and I could no longer set time limits. Following the advice in this thread, I logged in to my Family Safety account and attempted to remove that child account from my family group, but was given an error that only the family organizer that granted him access could remove him. I am the only family organizer and it was my account that invited and confirmed his membership in the family group.

Now I have two issues to resolve: first, ensuring that I have control over both child accounts in my family group, and second, following the remaining recommendations on getting that Windows 11 device to connect to our account.

 

Family Safety - add device to child profile

Since this is the case and you have ensured the settings are correctly setup in family Safety, we suggest that you sign in using your main account and remove you child's account from Family Safety list. (Refer to the image below for reference.)





After completing the steps, attempt to use the email address of your child to login to the computer and see if the same error message still shows up. If the error no longer shows up, we suggest that you attempt to add the account back then to Family safety.

Regards.

 

Unable to remove child account from Family

I am the family organizer & there is just one member in the family besides me i.e. my child. I am unable to remove my child's (age: 11) account from family. It gives below error (after step 3).

You can't remove Ami from the family. Family members under statutory age need an adult's consent to join a family group. Only the adult that granted consent for Ami can remove this family member. Ask the family organizer who granted Ami consent to remove Ami from the family group.


Steps followed:

1. Log into Microsoft Family Safety
   
2. Select 3 dots on the top right of child's card & select "Remove from family group"
   
3. A dialog appears for final confirmation. Select Remove.
   

If I am the family organizer why can't I remove it?

Why does it say "Only the adult that granted consent for Ami can remove this family member"? Who else other than me granted consent? How can I find it out?

How can I remove my child's account from family?

My child cannot remove herself from the family group as well. She logged into Microsoft Family Safety but doesn't see the option to exit the group. Actually, I want her to join a different family group but it's not allowed since she is already a member of a current family group. Until she leaves her current family group she can't join a new one.