Windows 10: Family Safety - connecting two accounts

I have an account as my 7 y.o. son, According to his Account I am supervisor of this account, but I am unable to see his account on my Family Safety, and when I add his account to my family, he has information about being connected to another family, which he can not leave.I want to connect these two accounts properly, how to do that?

:)

 

Family safety account issue in windows 10

Hello Sam,

I realize the inconvenience you are experiencing with the Family Safety feature on your computer. I will certainly help you.

You might be facing this issue due to the account is not configured properly.

I suggest you to remove the child account from family safety, re-add it again and check if the issue is resolved. You may follow the steps below for the same.

1. Remove the child via Family Safety website.

a. Sign in to
https://familysafety.microsoft.com using the parent account.

b. Click on Manage the list of Family members.

c. Check the child account, then click Delete. Click again on
Delete to confirm.



2. Follow the steps in this article to reconfigure Family Safety:

Filter apps and games with Microsoft Edge - Microsoft Support

3. Ensure that you have selected the Manage settings in Family Safety website
option on the Family Safety window on your Control panel.



Refer to the links below for additional information:

Set up family features on Windows 10

Fix family features after Windows 10 upgrade - Microsoft Support

Keep your kids safer on the PC

Filter apps and games with Microsoft Edge - Microsoft Support



Hope this helps.
For any further Windows related assistance, feel free to contact us and we will be glad to help

 

Family Safety - add device to child profile

Since this is the case and you have ensured the settings are correctly setup in family Safety, we suggest that you sign in using your main account and remove you child's account from Family Safety list. (Refer to the image below for reference.)





After completing the steps, attempt to use the email address of your child to login to the computer and see if the same error message still shows up. If the error no longer shows up, we suggest that you attempt to add the account back then to Family safety.

Regards.