Windows 10: Family Safety: How to fix - Something went wrong on our end. Give it a few minutes, then...

Hello,I am using Family Safety on my desktop with Windows 11 and Edge. I tried to add a family member to the family organizer, but I received an error message:Something went wrong on our end. Give it a few minutes, then try again.TraceID: poqkhtmRXEuCoK8y.8.161This has been going on for a few days now. How long do I have to wait? I have waited 24 hours, but I still experience the error message.Thanks,Paul

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FOR GOD'S SAKE AND THE SAFETY OF CHILDREN FIX FAMILY SAFETY WINDOWS 10

Hi Captain Cam,

Thank you for posting your query in Microsoft Community.

I understand how you feel when your family safety does not work. I will assist you to fix the issues.

Since the description of the issues is not enough for us to troubleshoot, I request you to answer the following questions.

• What is the exact issue you are facing with Family Safety?
• Are you getting any error message?

I also suggest you to refer to the following article for information about Family Safety.

Fix family features after Windows 10/11 upgrade - Microsoft Support

Please revert to us with the answer to the question to assist you further.

 

Family safety activity reports are wrong

I have started to homeschool one of my children, and so I was hoping to use family safety to keep track of his computer activity to make sure he is spending required time doing studying.

But the activity reports are completely bogus.

They will show wrong number of hours using the computer, for example, I know he has been working for 5 hours, but activity report shows 1 hr 21 minutes.

So the times in the activity report are complete useless and unreliable.

It also doesn't even correctly show the apps being used either, some will be missing altogether, and the ones listed clealry have wrong times.

Is this even fixable? I know from long and painful experience with all my kids computers that family safety is not reliable and randomly breaks.

 

Unable to filter the entire website under Family Safety

Hi Raj,

Thank you for contacting Microsoft Community. I understand that you have an issue with filtering websites in Family Safety.
I will surely help you to fix this issue.

This issue could have occurred due to these reasons:

• 
  Incorrect Family Safety settings.
  
• 
  Web filtering is not setup correctly.
  

Try the steps listed here:

Method 1:

I suggest you to refer the article and check if you have setup web filtering correctly or not.

How do I prevent my child from seeing certain websites or chatting online?

Filter apps and games with Microsoft Edge - Microsoft Support

Method 2:

If the issue persists, I suggest you to refresh Family Safety filter and check if it helps.

How do I refresh the Family Safety Filter?

http://windows.microsoft.com/en-US/windows-live/family-safety-filter-faq

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.