Windows 10: Family safety not allowing me to add family member comes up with trace ID

Hello, I wonder if you can help me. I have been on microsoft chat with a lady and she has advised I need help from a family safety expert and gave me this link. Every time I try to add my daughter it says there is a problem with family safety there end and it gives me a trace ID. The most recent one was OJssJv0KIEW4ms6/.9.186 it says something went wrong on our end. Give it a few minutes and then try again. The lady I was on the chat with a couple of weeks ago reset my account and told me to wait 24 hours but I am still having the same issues and the lady today said she would need to pass

:)

 

broken "family member needs to sign in"

Parental controls stopped working. Family.Microsoft.com has alert: "Your family member needs to sign in to their Windows 10 device AngLaptop2014 for family features to work.

But the "how to fix this" says

• Select Accounts > Family & other people
• Under Your family, select your family member, then select Allow
• Have your family member sign in with their Microsoft account if asked to

And the steps don't apply. The account is already allowed, and there is no option to change that.

Now what???

 

Cannot remove family member from family safety

I've read all the instructions on how to remove members of the family from the family safety settings, but when I go to the "Family" screen., I have no options to "remove" or "add". It just lists my current account and one other, but I cannot select them
nor do anything with them. I want to remove these family settings as they do not allow me to open "in private" viewing in "edge" or "incognito" in chrome as well as I cannot access 90% of websites in firefox, as I get an "untrusted connection" error for sites
like Google. Please help...

 

Adding phone to Family Safety

If you haven't used Family Safety before, you can skip this step. If you already use Family Safety, you'll see a screen where you need to match each Windows account to a name on the Family Safety members list.
If a Windows account doesn't have a matching Family Safety name, click the option to add it.

You'll recognize the people listed on the Family Safety members list as the people in your family who already use Family Safety. When you match them to their Windows accounts, you're verifying for Family Safety that each person is matched to their own correct
settings. For example, if your child's name is Ben, he might have a Windows account named Ben but be listed in the Family Safety members list as Ben Miller. By matching the accounts, you tell Family Safety that this is the same person.

If there's a Windows account on the computer for someone who hasn't used Family Safety before, you'll see them at the bottom of the list. When you click Add (person's name), Family Safety creates a new Family Safety
membership for them with their Windows account name.



You can match your existing Family Safety settings to your Windows accounts...

Add passwords...

It's important that all of your Windows accounts have passwords. If you have an account without a password, your kids could log on to that account and bypass their Family Safety settings.

If the Windows accounts you're setting up to monitor don't have passwords, click Add passwords.

If you have guest accounts on your computer, you should turn them off because kids can also use them to bypass safety settings.

Verify your setup...

Click Next and you'll see the Windows accounts that Family Safety is now monitoring on the computer.



See the Windows accounts that are being monitored and what their settings are.