Windows 10: Family Safety not managing my child's device

I am unable to manage my child's device on my Family Safety app. I see my child in my family group and I see his current device listed in his Microsoft account but I can't lock his device manually or apply screen time ie. his device stays running even after bedtime starts or after reaching daily limits allowed and I don't see any device activity on Family Safety despite him using his device for hours each day. Please advice.

:)

 

Family Safety - add device to child profile

Since this is the case and you have ensured the settings are correctly setup in family Safety, we suggest that you sign in using your main account and remove you child's account from Family Safety list. (Refer to the image below for reference.)





After completing the steps, attempt to use the email address of your child to login to the computer and see if the same error message still shows up. If the error no longer shows up, we suggest that you attempt to add the account back then to Family safety.

Regards.

 

Windows 10 Family safety - child can disable all feature, why?

Hi,

There may be a sync issue with the restrictions that has been applied to the child account. To isolate your concern regarding Family Safety, we recommend that you follow these steps:

• Remove the Child account on the Family Safety website.
• Change the passwords of your account.
• Add the Child account again.
• Add the restrictions to the Child account again.

Keep us updated with the results if your child will still be able to turn off the Family Safety feature after performing the steps above.

 

Microsoft Family safety not working properly and not able to extened the time limit for child account usage on Windows 10.

Hi Maria,

I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.

This issue might occur if there is change in family safety settings.

To assist you to better, please provided us the information below:

• Is the issue occurring with other child account or with a specific child's account?

I suggest you to follow the steps provided in the Microsoft Help Article about managing kids request in the Family Safety settings and check if it helps.

Refer to the section: Manage your kids' requests.

Filter apps and games with Microsoft Edge - Microsoft Support

Please get back to us with an update on issue with managing Family Safety, we will be happy to help.

Thank you.