Windows 10: Family safety not synchronizing account type and computer name. Device usage not reported.

So I am recommended to use the app. My kid asks for more screentime, i give her screentime with the app, app reports that screen time has been given.Nothing happens, no screen time extensions, no error. Just this message that more screen time has been granted.Now i check the website version altough I am always recommended to use the app. There is a warning that my kid operates under an administrator account. So we fix this and restart the device. My kid now has a regular account on the Windows 10 laptop, but it has been 8 hours later and still nothing happens. Also the computer name is not syn

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Family Safety Report Shows Unrecognized Computer

Hi,

I understand the inconvenience caused to you are facing issues with the Family safety account. I will certainly assist you.

Please answer the below questions to assist you better.

Is the report which you have received for the Microsoft account, listed under that particular account?

To check this I suggest you to login to account.microsfot.com/family.

I also suggest you to refer the link on Family Safety: Frequently Asked Questions and check if it helps.

Family Safety: Frequently Asked Questions

Hope the information helps. Do reply if you need further assistance, we will be happy to help you.

 

Family Safety: Son's computer not recognizing changes in Windows 10.

Hi Joanne,



I realize the inconvenience you are experiencing with . I will certainly help you.



This issue might occur if there is change in family safety account.



To assist you better, please provide us the information below:

• Have you tried to log out or restart from the child's computer and logging in to the computer?
• Are you able to see the child account in the Family Safety settings after removing it?

I suggest you to refer to the steps below to remove the child account from the family safety account and also turn on
Activity reporting.

Remove members or leave your family group



Please get back to us with an update on issue wit managing child account in Family Safety, we will be happy to help.



Thank you.

 

Family Safety weekly report being CC'd to my children

Hi,

As the information of Family Safety Report are going to children by default, we would like you to do a refresh on the child account and see if the issue persists.

To remove/re-add a child account, please follow the steps below:

1. Sign in to Family Safety using the parent account.

2. Click Manage list of Family Members.

3. Select the child account, and then click Remove. Click Remove to confirm.

Please refer the below link on removal or turn off the family features:

http://windows.microsoft.com/en-us/windows/family-features-remove-uninstall-faq

After troubleshooting, we would suggest you to add the children account. The reports will not be CC to children.

The below link will help you to add your children's account:

See your child's device and app use with activity reports

For more information on Family Safety Account on Windows 10, please refer to the below link:

Family Safety: Frequently Asked Questions

If the issue still persist, we would suggest to write back to us with the results for the above steps provided, we will be happy to assist you.

Thank you.