Windows 10: Family safety screen time report and adding windows device

HiPlease help me fix screen time report for missing window devices.Thanks

:)

 

Family Safety screen time stuck on old settings

• I set up family safety settings under windows 8.
• Configured screen time options to for only daytime, so as to prevent my son from using the computer too early or too late in the day.
• I've upgraded the computer to Windows 10 (live update, not a fresh install).
• Now I want to change the screen time settings for my son. Nothing I have attempted (short of clean install of Windows) has worked.
  • Changing time settings doesn't work
  • Turning off Screen Time doesn't help
  • Removing/Adding his account from family safety doesn't help
  • Removing/Adding the computer from family safety doesn't help
• I don't see a Windows Family Safety service running on the machine, which is odd.
• I really don't want to do a fresh Windows install.

Any suggestions are welcome.

 

Family Safety is not updating new downloaded apps or showing screen time used,

Hi, I’m Nicole, I’ll be happy to help you out today.

It sounds like you have already tried several troubleshooting steps, but here are a few additional suggestions that may help:

Ensure that Family Safety is up-to-date: Make sure that the Family Safety feature is updated to the latest version. You can check for updates in the Microsoft Store.

Check the Family Safety settings: Make sure that the Family Safety settings are configured correctly. You can access the Family Safety settings by going to Settings > Accounts > Family & other users.

Use the Microsoft Edge browser: Encourage your children to use the Microsoft Edge browser instead of other browsers. The Family Safety feature may not work as well with other browsers.

Check the activity report: The activity report can provide more detailed information about your children's screen time and app usage. You can access the activity report by going to account.microsoft.com/family and signing in with your Microsoft account.

Allow time for updates: It can take some time for Family Safety to update with new app information and screen time data. Make sure to wait at least 24 hours after downloading a new app or using the computer before checking the data in Family Safety.

I hope these suggestions are helpful in resolving your issue. Good luck!

 

Family Safety Activity Reporting & Screen Time not working on Windows 11 PC

Hi nbcooper,

Thanks for bringing this to our attention. We appreciate that you've taken the time to post your concern here in Microsoft Community Forum.





We understand that you are trying to fix your issue with, "Family Safety Activity Reporting & Screen Time not working on Windows 11 PC."

Don't worry, I am here to help.

I'd like you to try these steps:

Check that your family member's Microsoft account didn't expire on their device

• Have them sign in with their Microsoft account on their device. Select Start > Settings > Accounts Select Verify and follow the prompts to verify their account. If you don't see the Verify option, open Microsoft Edge on their device and verify the account at https://aka.ms/familyverify.
  

Check the privacy settings on your family member's device

• Select Start > Settings > Privacy > Diagnostics & feedback and make sure the diagnostic data level is set to Enhanced or Full.
  
• If the device usage data seems inaccurate, keep in mind that idle time counts as screen time, but doesn’t count as usage.
  

Try rebooting your family’s devices

• Select Start > Power > Restart.
  

Make sure your family’s devices have the latest Windows updates

• Select Start > Settings > Update & security > Windows Update > Check for updates and install any available updates. We’re always making improvements.
  

I'll leave the link here, just in case you want to take a better look for more options.>>Fix family activity reporting for Windows 10 (microsoft.com)

Hope this helps,

Sincerely,



Consumer M365 Forum Moderator

Microsoft Community